Role Purpose The purpose of this role is to increase revenue, maximize processefficiency & cost-effectiveness, and ensure excellent customerexperience, through effective leadership and supervision of dailyoperations and personnel, strategy planning, contract compliance,resource optimization and capability development for an account.
Procure to Pay vision, strategy, end state outcomes, SLAs, and target KPIs
Lead the design authority for all relevant processes and policies
Develop, document and monitor the RACI of the P2P process and controls, holding people to account on commitments and deliverables
Design and implement standard end-to-end process designs and new ways of working
Champion and drive a strong culture of continuous improvements
Work across Client to embed changes to P2P processes within the business, always ensuring a robust control environment is maintained
Review performance of the P2P process, identifying and implementing improvement opportunities (including automation) based on customer needs, best practices, industry benchmarks and emerging market trends
Prioritize transformation roadmaps and initiatives
Functional Competencies/ Skill
Domain/Industry Knowledge \xe2\x80\x93 Awareness and knowledge of broadeconomic, demographic, technological and global trends in the ITES/BPOindustry \xe2\x80\x93 Expert
Systems Thinking \xe2\x80\x93 Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - Competent
Leveraging Technology \xe2\x80\x93 In-depth knowledge of and masteryover technology domain that commands expert authority respect\xe2\x80\x93Expert
Technical Knowledge \xe2\x80\x93 Knowledge of operational processes,quality certifications etc. in a BPO/ITES setup\xe2\x80\x93 Expert
Business Knowledge \xe2\x80\x93 Understand the DO&P process andworkflow, key terms and performance and financial parameters \xe2\x80\x93Expert
Behavioral Competencies
Project Management Skills
Analytical Skills
Execution Excellence
Managing Complexity
Handling Pressure
Client centricity
Passion for results
Nurturing people
Stakeholder Management
Mandatory Skills: Invoice to Pay(Transactional Accounting)
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