Job Description

Job Title: Manager - Process & Operations

Work Location:

Kochi, Kerala, India

Company:

OPPO Kerala

Department:

IT & Projects

Reporting To:

Head - IT & Projects

Job Summary

The Manager - Process & Operations will play a critical role in establishing a structured, efficient, and scalable operational framework across the organization. This position focuses on policy formulation, process optimization, project execution, and cross-functional coordination to support business growth, particularly in sales and marketing operations. The ideal candidate will demonstrate strong analytical capabilities, process excellence, and leadership skills to drive operational efficiency and organizational effectiveness.

Key Responsibilities1. Policy & SOP Development

Develop, review, and implement internal policies, Standard Operating Procedures (SOPs), and operational guidelines. Continuously assess and improve existing processes to enhance efficiency, productivity, and compliance.
2. Process Standardization

Design and standardize core operational workflows across sales, inventory, logistics, after-sales, finance, and related functions. Ensure consistent implementation of processes across departments to maintain operational excellence.
3. Project Management

Lead and manage cross-functional initiatives such as channel restructuring, system implementations, and process improvement projects. Ensure projects are delivered on time, within scope, and aligned with organizational objectives.
4. Performance Monitoring & Analytics

Define, monitor, and analyze key operational KPIs and performance metrics. Identify gaps, generate actionable insights, and recommend continuous improvement initiatives.
5. Cross-Department Coordination

Collaborate closely with Sales, Marketing, Warehouse, Finance, HR, and Logistics teams to ensure effective policy execution. Act as a liaison between departments and senior management to enable smooth workflows and clear communication.
6. Risk, Policy & Compliance Control

Ensure organization-wide adherence to operational policies, internal controls, and compliance standards. Identify operational risks and implement control mechanisms to minimize exposure and enhance accountability. Ensure compliance with internal guidelines as well as applicable external regulations.
7. Training & Enforcement

Conduct training programs and workshops to ensure staff understanding and adherence to operational standards. Monitor compliance and reinforce process discipline across teams.
Required Qualifications

Bachelor's or Master's degree in Business Administration, Operations, IT, or a related field.
Key Skills & Competencies

Strong understanding of systems, IT infrastructure, and business applications. Expertise in process optimization, automation, and SOP development. Proficiency in MS Excel, PowerPoint, ERP/CRM systems, and other business tools. Excellent communication, presentation, and negotiation skills. Strong analytical and problem-solving abilities with data-driven decision-making skills. Ability to perform effectively in a fast-paced, high-pressure environment. Fluency in English and Malayalam (mandatory).
Experience

Proven experience in process creation, policy implementation, and performance monitoring. Demonstrated ability to lead cross-functional teams and drive strategic initiatives. Hands-on experience with ERP/CRM platforms and enterprise-level operational tools.
Personal Attributes

Highly process-driven and detail-oriented. Strong leadership, interpersonal, and stakeholder management skills. Strategic thinker with a proactive problem-solving mindset. High ethical standards, accountability, and ownership orientation. Ability to multitask, prioritize effectively, and deliver results under pressure.
Job Types: Full-time, Permanent

Pay: ?50,000.00 - ?100,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Work Location: In person