will play a key role in building a structured, efficient, and scalable operational framework for the company. This role involves policy drafting, process improvement, project management, and ensuring effective cross-department collaboration to support the organization's sales and marketing objectives. The ideal candidate will possess strong analytical, problem-solving, and process improvement skills to streamline workflows and enhance efficiency across departments.
Key Responsibilities
1.
Policy & SOP Development:
o Create, update, and implement internal policies, SOPs, and operational procedures to support company operations.
o Continuously review existing processes to improve efficiency and productivity
2.
Process Standardization:
o Define and standardize key workflows across sales, inventory, logistics, after-sales, and finance to ensure operational consistency and efficiency.
3.
Project Management:
o Lead cross-functional projects such as channel restructuring, system implementations, and process improvement initiatives.
4.
Performance Monitoring:
o Establish and track key operational KPIs, analyze performance data, and identify improvement areas.
5. Cross-Department Coordination:
o Collaborate with sales, marketing, warehouse, finance, and HR teams to ensure smooth policy implementation.
o Work closely with sales, marketing, HR, finance, and logistics teams to ensure seamless execution of business strategies.
o Bridge communication between departments and management for smooth workflow
6.
Risk , Policy & Compliance Control:
o Ensure company-wide adherence to operational policies and compliance requirements.
o Implement internal control systems to minimize risk and improve accountability.
o Identify potential operational risks and ensure compliance with both internal policies and external regulations.
7.
Training & Enforcement:
o Conduct training sessions to ensure staff understand and follow operational standards.
Required Qualifications
Bachelor's/ Masters Degree.
Other Skills
Strong understanding of systems, infrastructure, and business applications.
Excellent communication, presentation, and negotiation skills.
Strong analytical & problem-solving skills with ability to interpret data and generate insights.
Proficiency in MS Excel, PowerPoint, and CRM tools.
Fluency in English and Malayalam is mandatory.
Ability to work under pressure and deliver results in a fast-paced environment.
Process Optimization & Automation
Experience in creating and managing SOPs and IT process frameworks.
Experience
Strong expertise in process creation, policy implementation, and performance monitoring.
Proven ability to take strategic decisions and lead cross-functional teams effectively.
Excellent communication, leadership, and analytical skills.
Proficient in using ERP/CRM systems, MS Office, and other business management tools.
Personal Attributes
Process-driven and detail-oriented.
Strong leadership and interpersonal abilities.
Strategic thinker with problem-solving orientation.
High ethical standards and ownership mindset.
Ability to multitask under pressure.
Compensation and Benefits
Best in the industry - negotiable based on expertise & last drawn salary.
Application Process
Interested candidates may send their updated resumes to careers.oppo@sansco.in/ 9072587278
with the subject line
Manager - Process & Operations
.
Job Types: Full-time, Permanent
Pay: ₹35,000.00 - ₹70,000.00 per month
Benefits:
Health insurance
Life insurance
Paid sick time
Provident Fund
Ability to commute/relocate:
Ernakulam High Court, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Education:
* Bachelor's (Preferred)
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