Job Description

About Position:

The

Manager - Process & Improvement

is responsible for driving

operational excellence

across Ankur Lighting by identifying gaps in existing processes, designing solutions, implementing improvements, and standardizing workflows through effective SOPs.
This role ensures that all departments work efficiently, consistently, and in alignment with the company's strategic goals.

Key Responsibilities2.1 Gap Analysis & Process Assessment

Conduct detailed assessments of existing workflows and business processes across all departments (Sales, Accounts, Purchase, Dispatch, After-Sales, Designing). Identify inefficiencies, redundancies, bottlenecks, and compliance gaps. Prioritize gaps based on impact, urgency, and alignment with business goals.

Process Improvement & Optimization

Design and implement

process improvements

to enhance productivity, reduce errors, and optimize resource utilization. Introduce best practices and innovative solutions for operational excellence. Ensure that improvements are measurable, scalable, and sustainable.

SOP Development & Standardization

Develop, document, and implement

Standard Operating Procedures (SOPs)

for all key processes. Ensure SOPs are

clear, actionable, and accessible

to all team members. Regularly review and update SOPs to reflect improvements or changes in business needs.

Implementation & Change Management

Lead the implementation of improved processes across departments. Monitor adoption, resolve resistance, and ensure compliance with new workflows. Train and guide employees to follow SOPs and process standards consistently.

Performance Monitoring & Reporting

Track the impact of process improvements using measurable KPIs. Prepare dashboards, reports, and analysis highlighting efficiency gains, time savings, and error reduction. Present improvement outcomes and recommendations to senior management regularly.

Continuous Improvement Culture

Promote a

continuous improvement mindset

across all teams. Encourage employees to suggest process improvements and innovations. Recognize and reward successful initiatives that enhance efficiency or quality.

Key Skills & Competencies

Expertise in

gap analysis, process mapping, process improvement, and SOP creation

. Strong analytical and problem-solving capabilities. Excellent project management and implementation skills. Ability to influence teams and drive change across departments.

Proficiency in MS Office, ERP, CRM (Zoho Must), and process mapping tools.

Knowledge of Lean, Six Sigma, or Kaizen methodologies is preferred.

Qualifications & Experience

Graduate/Postgraduate in Business Administration, Operations, or Process Management.

5-8 years of experience

in process improvement, operations excellence, or business process management. Experience in

manufacturing, retail, or distribution

is highly desirable. Certification in

Lean, Six Sigma, or Project Management

is a plus.

Key Performance Indicators (KPIs)

Number of processes assessed and gaps identified. % of process improvement initiatives successfully implemented. Number of SOPs developed, updated, and adopted. Reduction in operational errors, delays, and redundancies. Measurable improvement in departmental efficiency and productivity. Employee adherence to standardized processes and SOPs.

Outcomes Expected

Streamlined and standardized processes across all departments. Continuous identification and closure of process gaps. Improved operational efficiency, accuracy, and productivity. Consistent adoption of SOPs and best practices across the organization. Strong culture of continuous improvement and accountability.
Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

Health insurance
Work Location: In person