Enhance customer experience and delight by continuously refining the current sales process and implementing innovative processes.
Introducing new or modified processes through competitive benchmarking, creating SOP and Process Circulars to ensure field team alignment and adoption.
Ensuring the effective implementation and monitoring of Sales Process Input KPIs across all PAN India locations, driving sales excellence and business growth.
Collaborating with the process trainer to create effective training content and guarantee that the dealership workforce adheres to the set processes.
Conduct Root Cause Analysis and analyse customer feedback to identify factors affecting customer satisfaction, then create and implement a process improvement plan to enhance customer delight.
Supporting dealerships and RO teams to improve process adherence. Reviewing critical KPIs and identifying gaps at dealerships/ROs with low adherence.
Collaborate with ADC, the field team, and other internal stakeholders to design digital tools. This role will be responsible for conceptualizing, developing with ADC, testing, and overseeing the go-live process.
Adequate understanding of Enquiry Management Systems, Dealer Management Systems, and Connected Car Operations.
Preferred IndustriesFinance and accountFinancial ServicesSalesFinancl/Bankng/St BrFinance/EconomicsInstallationTeaching / TrainingEducation QualificationMBA; Bachelors of Technology; Bachelor of Engineering; Bachelor of Engineering in Mechanical; Bachelor of Engineering in AgricultureGeneral Experience10-15 Years of relevant experience of Channel DevelopmentCritical Experience10-15 years of relevant experience handling team of 5-8 Channel Managers.Knowledge of Digitization of Systems and on boarding of Dealership.Good financial and commercial acumen and understanding of Dealership life cycleSystem Generated Secondary Skills