Job Description

About MUFG Global Service (MGS)
MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFGs shares trade on the Tokyo, Nagoya, and New York stock exchanges.For more informat

About Us:
MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFGs shares trade on the Tokyo, Nagoya, and New York stock exchanges.
MUFG Global Service Private Limited:
Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas, EMEA and Asia Pacific.
About the Role:
Position Title: Process Excellence
Corporate Title: Manager
Location: Bengaluru
Job Profile
Position details:
This role involves leading the development and implementation of comprehensive process improvement strategies that integrate standardization principles and emphasize efficiency aligned to the MUFG strategic objectives. We are looking for an experienced professional to interface with global business and function leaders with accountability for successful delivery of process improvement and transformation projects. The individual should be strong to advocate change and pursue organization change. Ensure the improvement projects are connected to business objectives. The individual must have handled technology projects in addition to regular business improvement projects.
The position will support the Head of Process Excellence team to drive and identify the opportunity, design and activate the solutions for execution through connecting with key stakeholders in MGS/MUFG.
Roles and Responsibilities:

• Lead end-to-end process improvement projects by applying Six Sigma and Lean principles to drive optimization and standardization. Design, map, analyze, and redesign operational processes to identify innovative solutions for streamlining operations.
• Champion the adoption of best practices in standardization across all areas of the organization to ensure consistency, scalability, and operational efficiency.
• Collaborate with business stakeholders to understand key challenges and pain points, identify improvement opportunities, and develop tailored solutions in alignment with business leads.
• Ensure adherence to the Process Excellence framework, integrating standardization principles and productivity enhancements aligned with MGSs strategic objectives.
• Promote a culture of continuous improvement and standardization by providing training, coaching, and hands-on support across all organizational levels.
• Centralize expertise in streamlined processes by leveraging in-house capabilities to establish transparent, consistent, and productive operations.
• Act as a change agent, advocating for the benefits of productivity enhancements, fostering cross-functional collaboration, and driving adoption across the organization.
• Partner with technology and automation teams to identify and implement process automation and optimization opportunities.
• Define clear performance metrics and KPIs to measure initiative impact and track long-term progress.
• Standardize processes across functions to reduce variation, improve quality, mitigate risks, and optimize resource allocation through a consistent methodology.
• Contribute to the establishment of a Digital/AI Center of Excellence at MGS; accelerate digital transformation by leveraging internal talent to drive innovation in AI and analytics.
• Conduct root cause analyses to uncover underlying issues; analyze data to identify trends and develop actionable, data-driven solutions.
• Demonstrate resilience and a proven track record of leading high-profile programs and managing project teams effectively.
• Lead, plan, execute, monitor, and deliver multiple cross-functional projects concurrently while working with various teams.
• Evangelize innovative solutions and collaborate with delivery teams to implement and strengthen the value proposition.
• Guide and coach project teams and stakeholders to ensure successful implementation and sustainability of improvement initiatives.
• Implement best practices to eliminate redundant work, promote knowledge sharing, and foster a culture of continuous improvement.
• Communicate progress, achievements, and challenges to senior leadership with regular updates on transformation initiatives.
• Manage multiple concurrent projects in a fast-paced environment while maintaining high performance and attention to detail.
• Stay current with industry trends and best practices in process improvement and business transformation; incorporate emerging methodologies and tools as appropriate.

Job Requirements:

• Minimum of 8 years of experience in a similar role.
• Certification in Six Sigma Green Belt and Lean methodologies is required; Black Belt certification is preferred.
• Proven track record in leading Operational Excellence, Process Improvement, and Lean initiatives to drive successful business transformation.
• Proficiency in business process mapping using MS Visio, PowerPoint, and Excel.
• Strong analytical skills with the ability to gather, analyze, and interpret data to make informed decisions and strategic recommendations.
• Working knowledge of enterprise services such as Finance, HR, Vendor Management, Procurement, Risk, Compliance, and Administration is preferred.
• Exceptional interpersonal skills with the ability to influence and collaborate effectively across all levels of the organization.
• Excellent program management capabilities with a demonstrated ability to manage multiple projects and meet deadlines.
• Experience with process automation and technology-driven solutions.
• Flexibility to work across different shift timings as required.
• Expert-level proficiency in Microsoft Office Suite (Excel, PowerPoint, Visio, Project, Word, Teams).
• Strong communication and interpersonal skills, with a proven ability to influence stakeholders and lead change.
• Self-starter who can work independently and adapt quickly in a dynamic, evolving environment.

Equal Opportunity Employer:
The MUFG Group is committed to providing equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, national origin, physical appearance, religion, gender expression, gender identity, sex, age, ancestry, marital status, disability, medical condition, sexual orientation, genetic information, or any other protected status of an individual or that individual's associates or relatives, or any other classification protected by the applicable laws.