Job Description

Responsibilities:

1. Workforce Management:

Manage day-to-day operations across Business Development, Customer Support, Logistics Teams. Conduct root cause analysis (RCA) for operational deviations and define corrective/preventive actions. Support capacity planning, manpower allocation, and cost optimization using data insights. Present performance insights and improvement roadmaps to senior leadership.

2. Sales & Revenue Growth:

Work towards achieving sales targets by driving growth across e-commerce platforms. Analyse sales data, identify trends, and propose strategies to increase conversion. Implement promotional campaigns and measure ROI for different channels and geographies.

3. Inventory & Supply Chain Coordination:

Co-ordinate with the warehouse and logistics team to ensure stock availability and timely dispatch. Coordinate with logistics partners for smooth order fulfilment and returns management.

5. Reporting & Analytics:

Prepare and present weekly/monthly performance reports. Track KPIs including AOV, conversion rate, return rate, and customer feedback. Provide actionable insights to management to support strategic decisions.

Qualifications & Experience:

Bachelor's/Master's degree in Pharmacy, Business, or related field. 4+ years of relevant experience in e-commerce (D2C). Familiarity with tools like Shopify, Shiprocket, CRM, etc

Key Skills:

Strong analytical and problem-solving skills. Excellent communication and stakeholder management skills. Proficiency in MS Excel/Google Sheets, data analytics, and dashboarding tools. Self-starter with the ability to multitask and manage time effectively.
Location: D N Nagar, Andheri

Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

Paid time off Provident Fund
Education:

Bachelor's (Preferred)
Experience:

E-Commerce: 2 years (Preferred) Pharmaceutical sales: 1 year (Preferred)
Work Location: In person