Job Description

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you're joining a team with possibilities that literally span the world--from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
" Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"
Company: INT FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd.
City:
Mumbai
Scheduled Weekly Hours: 48
Worker Type: Regular
Posting Start Date 9-Jun-2025
Posting Close Date: 10-Jun-2025
Job Family: FXE-MEISA: Manager People Shared Solutions
Position Summary:
Grade 15M
Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date
Key Responsibilities

• Lead and oversee all HR operational/transactional processes related to the employee lifecycle, ensuring alignment with regional compliances and organizational policies, and provide strategic direction to the team.
• Maintain and monitor service level KPIs and SLAs for all processes.
• Allocate work effectively to improve team productivity and ensure high efficiency, with mechanisms to measure performance metrics.
• Administer and maintain Workday data points to ensure 100% data accuracy and integrity.
• Manage and resolve escalated queries within defined timelines and organizational guidelines.
• Harmonize HR processes across business units/geographies and identify opportunities for optimization.
• Set, achieve and meet targets/ standards expected from the Shared Services organization.
• Participate in internal and external audits as required.
• Plan and execute strategies, identifying root causes of operational issues.
• Build relationships between MEISA Shared Services team and stakeholders for better efficiency and responsiveness.
• Identify and execute opportunities to expand service activities based on stakeholder feedback

Qualifications: Master's degree in human resources, Business Administration, or a related field. For Individual Contributors (FedEx employees) AiM certification is mandatory.
Experience: Minimum of 15-18 years of experience in HR or related fields, with at least 5-8 years in strategic/leadership role.
Skills:

• Strong problem solving and analytical skills.
• Excellent project management and organizational abilities.
• Superior communication and interpersonal skills.
• Demonstrated ability to lead and manage teams.
• High level of discretion and integrity.
• Proficiency in HRIS systems and Microsoft Office Suite.

Competencies:

• Accountability and Adaptability
• Business and Customer Focused
• Communication and Collaboration
• Innovation and Critical Thinking
• Leadership and Influence
• Confidentiality and Integrity