Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for
clients
. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and
expertise
in data, technology, and AI.
Inviting applications for the role of
Manager - P&C Insurance Broker Support Team
( Underwriting
)
In this role,
you will
be responsible for
guiding the team,
optimizing
processes, ensuring quality, and
maintaining
client satisfaction.
You
'll
need to
ensure that the team
operates
efficiently, meets its goals, and delivers high-quality services consistently.
In this role, you will be expected to work on strict deadlines, in a
high-pressure
business environment while being a good team player and will need to lead a team size of ~35 to 50 people.
You will be encouraged to be passionate about the Business goals/challenges and know how to seek these using analytics and technology.
Responsibilities
Lead a team size of ~35 to 50 people
, inspire and motivate the team to achieve their goals.
Oversee daily operations and ensure efficient workflow management.
Provide guidance and support to team members for their professional development.
Assign tasks based on individual strengths and project requirements and conduct regular team meetings to discuss progress, challenges, and solutions.
Identify
areas for process improvement and implement best practices.
Provide ongoing coaching and feedback to help team members improve their performance.
Serve as the primary point of contact for clients
regarding
service delivery.
Ensure that client expectations are met or exceeded. Address client concerns and provide
timely
resolutions.
Prepare detailed reports on team performance,
inventory
status, and other relevant metrics.
Maintain
accurate
records of all activities, communications, and decisions.
Ensure that documentation is updated regularly and accessible to relevant stakeholders.
Foster a positive work environment by promoting teamwork and collaboration. Implement strategies to prevent conflicts and enhance team cohesion.
Address conflicts within the team promptly and fairly.
Ensure that all processes
comply with
regulatory requirements and SOPs. Conduct regular audits to ensure compliance.
Qualifications we
seek
in you
Minimum qualifications
Graduate in any stream
Relevant and meaningful years of experience of working in US P&C insurance lifecycle - pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on.
Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation.
Proficient in English language- both written (Email writing) and verbal
A strong attention to detail; analytical skills and the ability to multi-task are important
Preferred qualifications
An Insurance Certification would be an edge
Ability to think long-term strategically and operationally
High customer service orientation.
Excellent written and verbal communication
Excellent statistical knowledge
Highly motivated and achievement oriented
Any Project
or GB certification
in
previous
experience would be an edge
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
For more information, visit
www.genpact.com
. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants
are not required to
pay to
participate
in our hiring process in any other way. Examples of such