Job Description

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our six core values are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it's important that our team members are representative of the students from more than 150 countries that we support.
1. Leadership, Performance & KPIs:

Achieve and exceed Partner and Business Unit Enrollment targets Ensure the team meets Performance KPIs on a team and individual basis Monitor and report on key operational KPIs related to school and sales

performance

Monitor rejections and cancellations to meet or exceed targets Monitor training completion and manage underperformance as needed Collaborate closely with team members on daily tasks and projects, offering

assistance, guidance, and mentorship where needed.

Take ownership of task delegation within the team, ensuring deadlines are met. Maintain strong communication across the team, ensuring alignment with goals,

priorities, and timelines.

Monitor automation-related manual tasks and ensure they are being completed

in a timely manner

2. School Relationship, Application & Admissions Management:

Own the full funnel journey of applications from evaluations to submission and

enrolment, for assigned schools

Act as the single point of contact for all admission-related matters for designated schools. Develop impactful relationships with Partners and maintain an Account Management plan Ensure consistent follow-ups on applications based on each school's preferred

cadence and communication style

Lead new school onboarding: gather requirements, open dates, conduct

pre-onboarding research, and participate in kickoff calls

Support the team by clarifying requirements and implementing any changes

specific to each school

Complete school information research on content and requirements, and share

the findings with the implementation team on the Knowledge Team

Ensure daily/frequent Intake System updates are updated to match the school's

open and closed dates

Be the final escalation point to ensure A+ service quality is maintained across all

partner interactions

Stay up to date on Partner information, industry trends, and government-related

strategy

3. Process Improvement & Documentation:

Continuously experiment and optimize the application process to improve

conversion and processing time

Source and implement all the latest Partner information within AB systems and

tools (Requirements, Intakes, Partner and Program content, Fees, Process

steps, etc.)

Work and collaborate with the Knowledge Management Team to update

ApplyAssist articles and create ideas to increase traffic through Assist to the

platform

Work with PROM on updating existing processes that require optimization Track and monitor the success rate of automation tools; identify areas for

improvement and work with relevant teams to implement enhancements.
4. Internal Support & Ticket Resolution

Address Support/Knowledge Team tickets triaged to the team and ensure quick

and complete resolution

Collaborate with Customer Support on Irregularities and compliance issues both

from our school partners and recruitment partners

Engage regularly with the Sales team to understand the customer experience

and opportunities and help to set expectations to ensure smooth overall

operations and customer experience
About ApplyBoard
ApplyBoard empowers students around the world to access the best education. With more than 1,000,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started.
ApplyBoard's 1,200 global team members in 30 countries assist students and our 1,500 partner institutions by empowering the international student sector with innovative technology and insights. As a five-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard is growing and scaling like few other companies. On top of our strong growth, our people are growing personally and professionally. ApplyBoard India was Great Place to Work Institute (India) certified for outstanding employee experience and workplace culture.
Thank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World. While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.
ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.