Job Description

We are hiring an Operations Manager to lead the delivery engine of our Paid Social team. This role is focused on driving day-to-day operational excellence, managing team performance, ensuring effective resourcing, and maintaining delivery standards across campaigns.
You will not be responsible for campaign strategy or planning, but you will be accountable for making sure the execution teams have the structure, support, and oversight they need to deliver with consistency and quality. You will also play a key role in coaching talent, managing capacity, and resolving delivery blockers.
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Team & Performance Oversight

• Line manage Paid Social team members, providing clear guidance, regular feedback, and structured performance reviews
• Monitor individual and team-level output to ensure quality, productivity, and adherence to SLAs
• Address underperformance through support plans and upskilling; recognise and develop high-potential talent
• Work with HR and leadership on career progression paths, learning plans, and role transitions

Operational Execution & Delivery Governance

• Oversee day-to-day delivery operations to ensure timely and accurate execution of Paid Social campaigns
• Implement and maintain workflows, checklists, and QA processes to reduce defects and enhance delivery consistency
• Track delivery KPIs such as task turnaround time, defect rates, utilisation, and campaign readiness
• Proactively flag risks, delivery delays, or resourcing issues, and drive quick resolutions

Resource & Capacity Management

• Own resource planning and allocation across accounts based on workload, skill set, and market needs
• Forecast upcoming resource needs in coordination with leads and escalate headcount gaps as needed
• Ensure new joiners are onboarded effectively with clear roles and expectations
• Maintain up-to-date resourcing and reporting in platforms like Workday or other tracking tools

Stakeholder Coordination

• Serve as the go-to point of contact for operational updates, team health, and delivery issues
• Partner with Account Leads and Client Services to align on project timelines, capacity constraints, and workload distribution
• Represent delivery operations in internal meetings and reviews, providing updates and actionable insights
• Support issue resolution and ensure smooth collaboration across Paid Social, AdOps, Analytics, and other internal teams

Qualifications

• Bachelor's Degree required.
• 8-10 years of cross industry consulting experience in integrated marketing strategy, digital marketing, business case analysis, operating model design and execution, campaign design and measurement strategy
• 5+ years working in a top tier Media agency
• Experience leading and managing cross-functional teams in dynamic, complex, project-driven environments
• Experience in managing multiple stakeholders and international clients. Demonstrated skills and abilities managing and improving service delivery metrics
• Deep knowledge of end-to-end consulting approaches to solve client problems - from planning and design to development and execution of strategy
• AdTech/MarTech etc) to orchestrate and activate customer experiences
• Strong listening skills to understand clients visible and invisible needs.
• Strong writing, presentation and client facing communication skills. Experience translating data analysis into actionable marketing recommendations and presentations - proficiency in PowerPoint required.
• Thrives in ambiguous, fast-moving environments, and in informal, loosely structured, creative work environments. Comfort and experience working within a highly matrixed organization in roles with a wide degree of latitude.

Location: Chennai
Brand: Paragon
Time Type: Full time
Contract Type: Permanent

Skills Required