Job Description

Description

The incumbent will join the Fees & Expense Management department, where they will be responsible for managing a team of 10-12 FTEs analyzing and reconciling various fees related to Brokerage, Clearing, and Exchange services in line with client service-level agreements. The role involves leading the team responsible to understand and calculate various fees and handling tasks related to invoice processing for a wide range of over the counter (OTC) and Listed Derivatives products.




A significant part of the role involves client management, escalation management, collaborating with external vendors such as brokers, clearing firms, agent banks and custodians. The role also involves optimization of costs and processes, reducing invoicing errors, improving data quality, and automating manual tasks which calls for collaboration with number of internal teams such as Projects, Development, Quality Assurance and Business Analysts.

Job Responsibilities

- Lead and manage the team responsible to reconcile fees related to OTC products such as CDS, IRS, FX, Equity, and Bonds.


- Allocate work efficiently and ensure deadlines and SLAs are met


- Conduct training sessions to upskill team member


- Identify operational risks and implement mitigation strategies


- Identify inefficiencies in operational workflows and propose improvements


- Utilize the Smartstream Fees & Expense Management solution to match client data, identifying and resolving exceptions through a structured dispute management process.


- Investigate client and vendor inquiries across a wide range of areas, including invoices, brokerage calculations, fees, volumes, and global exchanges.


- Collaborate with external vendors and clients to resolve disputes and address any discrepancies.


- Engage in client and stakeholder management


- Analyze existing systems and procedures, providing recommendations for enhancements. Work with internal teams to resolve billing issues and optimize systems and processes.


- Contribute to the development and refinement of systems, processes, policies, and procedures.


- Engage in leading the Functional User Acceptance Testing (UAT) initiatives


- Leave management of the team


- Hiring, training & development and performance appraisals of the team

Key Skills

- 10-12 years of experience within investment banking operations


- Minimum 7+ years of experience in managing team within investment banking operations


- Exposure to Brokerage Reconciliation process within investment banking domain is a plus


- Sound knowledge of Investment Banking products, predominantly Derivatives


- in-depth understanding of Trade Lifecycle


- Understanding of Service Level Agreements (SLA) and management


- Understanding the process of establishing RACI


- Excellent knowledge of MS office applications and SQL


- Analytic problem solving skills


- Good numeracy skills.


- Need to have a 'can do' attitude to resolve complex issues


- Comfortable in a fast moving environment with multiple customers and tasks.


- Works well in a busy environment and takes full ownership.


- Should be a go-getter


- Hardworking and flexible with timings (Currently no shifts)


- Should hold valid passport and must be willing to travel, if required


- Should be Proficient in Microsoft Excel

Desirable Skills

- Understanding of Tableau


- Understanding of SQL

Qualifications

Graduate/Post Graduate in Finance, Accounting, Business, or related field

Experience

Overall, 10-12 years with minimum 5 years of experience within Brokerage Reconciliation / Reconciliation within investment banking domain.

Employment Type

Permanent

Benefits

Equality Statement

SmartStream is an equal opportunities employer. We are committed to promoting equality of opportunity and following practices which are free from unfair and unlawful discrimination.