Job Description

Location: Bangalore
Education Qualification: PG/MBA Sales and Marketing
Language Preferences: Hindi, English with 2-3 regional languages
Experience required: 10 - 12 years

Key Responsibilities:

Office Setup & Administration

Manage end-to-end setup and operations of the Bangalore back-office. Coordinate with Admin, IT, and HR for infrastructure, staffing, and compliance. Ensure adherence to company policies and statutory requirements. Liaise with Dubai HQ for reporting, documentation, and alignment.

Operations & Team Management

Supervise daily operations -- sales support, quotations, reservations, and documentation. Build, mentor, and lead a productive support team for the India market. Track KPIs, ensure timely turnaround (TAT), and maintain service quality. Implement structured workflows and accountability across the team.

DMC Business Expertise

Apply expertise in Dubai inbound DMC operations -- hotel contracting, ground handling, and excursions. Support Dubai team in quotes, confirmations, and supplier coordination. Collaborate with India market sales team for leads, quotations, and follow-ups. Drive process optimization and cost efficiency in service delivery.

Coordination & Reporting

Maintain consistent communication with Dubai HQ and market teams. Prepare and share weekly operational and performance reports. Ensure proper documentation, data management, and record security.

Continuous Improvement

Identify process gaps and recommend efficiency enhancements. Promote a culture of ownership, teamwork, and continuous learning. Stay updated on DMC trends, systems, and best practices.
Job Types: Full-time, Permanent

Pay: ₹80,000.00 - ₹100,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person