Job Description

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Join our team! We are currently hiring for the role of Manager - Operations (KYC & Compliance) for Job Hai vertical (Noida)
Don't miss out on this opportunity! Join us in shaping the future of Job Hai team at Info Edge India Ltd. It's time to be a part of a dynamic team and make a difference in the industry!
Email Resume - vrinda.gupta@naukri.com
About BU - Job Hai Job Hai is new venture by Info Edge. Info Edge is successfully running businesses like Naukri.com, Jeevansathi.com, 99 acres.com etc. Job Hai portal focused on Blue and grey collar hiring. Job Hai is serving jobs for Sales/ Business Development, Marketing, Field Sales, Back Office, Customer Support, Housekeeping, Warehouse etc. Job Hai is in 7 metro cities, Mumbai, Delhi, Noida, Gurgaon, Ghaziabad, Faridabad, Greater Noida
Position Summary
The Manager - Onboarding & Verification will be responsible for leading the end-to-end onboarding and verification processes for recruiters. This role involves managing 2 Team Leaders and 14 associates in Onboarding and 1 Team Leader and 8 associates in Verification, ensuring seamless activation & compliance
Key Responsibilities:

• Lead, mentor, and guide 3 Team Leaders and ~23 team members across Onboarding & Verification.
• Define individual/team KPIs and ensure consistent achievement of targets.
• Conduct performance reviews, identify training needs, and drive upskilling initiatives
• Oversee onboarding of recruiters/clients ensuring adherence to defined TAT and quality benchmarks.
• Manage the verification process with high accuracy, minimizing fraud and compliance risks.
• Track and analyze key metrics: onboarding efficiency, verification accuracy, rejection %, TAT adherence, escalations
• Conduct daily huddles with TLs and weekly/monthly reviews with the leadership team.
• Prepare and share MIS reports, dashboards, and insights with senior stakeholders.
• Collaborate with Sales, CX, CAT, and Product teams to enable smooth recruiter/partner journey.
• Ensure strict adherence to SOPs, policies, and regulatory guidelines across both teams.
• Conduct periodic audits to detect gaps or fraudulent activities and take corrective actions.
• Identify and drive process improvement and automation opportunities.
• Champion recruiter experience by reducing TAT and improving accuracy & transparency.

Qualifications & Skills

• Graduate/Postgraduate with 4-6 years of experience in Operations/Onboarding/Verification (preferably in internet, job portal, or tech-driven businesses).
• Strong understanding of onboarding, verification, and compliance processes.
• Excellent people management, coaching, and conflict resolution skills.
• Data-driven mindset with strong analytical and reporting skills.

Other Details:

• 2+ years experience in Team leading is mandatory
• Experience in KYC & Compliance will be preferred
• 6 days working ( 5 days in office , Saturday are work from home)
• Free Shuttle facility provided from Botanical Garden metro station

Office Location - Express Trade Tower 2, 3rd Floor, Sector 132, Opp. JBM Global School, Noida (Nearest Metro Botanical Garden)
Connect with VRINDA GUPTA for more insights
Email - vrinda.gupta@naukri.com
LinkedIn - https://www.linkedin.com/in/vriiindaa/
Department:
Operations
Skills Required:
KYC , Kyc Verification, Client Onboarding, Document Verification, Operations , Team Lead
Years Of Exp:
5 to 8 Years
Education/Qualification:
Any Graduate
Designation:
Manager - Operations (KYC & Compliance ) | Job Hai | Noida

Skills Required