Job Description

About the Role:
As a Manager, Operations, you will play a crucial role in overseeing the daily activities of a dedicated team, ensuring seamless coordination across various operational functions. Join us to help enhance efficiency, optimize processes, and contribute to our overall operational success, fostering an environment that strives for continuous improvement and excellence.
Responsibilities:

• Supervise daily operations in fulfillment, logistics, warehousing, and production.
• Monitor team performance and provide regular feedback, coaching, and guidance.
• Implement and maintain standard operating procedures across multiple operational areas.
• Ensure accurate and timely processing of orders, shipments, and inventory controls.
• Coordinate with cross-functional teams to resolve operational issues and improve workflows.
• Conduct routine audits and inspections to maintain quality and efficiency standards.
• Support the development of capacity plans and production schedules.
• Analyze operational data to identify trends and implement corrective actions.
• Assist in budget preparation and ensure efficient cost management within assigned areas.
• Foster a culture of safety, compliance, and teamwork.

Skills:

• Team Supervision: Ability to effectively manage and guide a team in daily operations.
• Process Management: Knowledge of standard operating procedures across fulfillment, logistics, and warehousing.
• Communication: Strong verbal and written communication skills for coordinating with diverse teams.
• Problem-solving: Ability to identify and resolve operational issues promptly.
• Data Analysis: Proficient in analyzing operational data to drive decisions.
• Time Management: Capability to prioritize tasks and manage time effectively.
• Quality Assurance: Understanding of quality standards and ability to conduct audits.
• Safety Standards: Knowledge of safety practices and regulations in operations.

• Day-to-day oversight of homogenous support team
• Supervises the daily activities of support team(s) or entry-level professionals, typically conducting structured and predictable work
• Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors; typically does not perform the work supervised
• Assignments are received as tasks to be completed
• Executes functional/departmental plans, applying required resources from own team to deliver objectives
• Work is guided by policies, procedures and the local business plan; receives review, guidance and oversight from manager
• Has accountability for individual performance results and hire/fire decisions, although may defer to higher levels for final decisions

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Skills Required