Job Description

DESCRIPTION

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Purview of MM Pickup Operations Manager

MM PU Operations is responsible for leading MM PU program and operations for pan India EF/ES pickups managed by ATS. S/he manages a team of program managers and central ops team to drive the program and deliver operational performance across multiple internal/external stakeholders to deliver customer experience/ business goals.



The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.



Key job responsibilities

Constantly identifying opportunities to improve team performance and owning associated change management. Developing and/or referring to performance metrics to drive team performance and business results. Identifying the business impact of trends and making data backed decisions. Communicating with external customers and internal customers Escalating problems or variances in the information and data to the relevant owners and following through on resolutions. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

BASIC QUALIFICATIONS

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3+ years of employee and performance management experience Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

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1+ years of performance metrics, process improvement or lean techniques experience


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