Job Description

Position Title:

Manager - Operations

Department:

Pharma Fulfillment / Warehouse Operations

Location:

Ethics Prosperity Pvt. Ltd. Plot No. A - 23/2 & A - 24/1, Ichhapore - Bhatpore GIDC, Ichhapore, Surat, Gujarat - 394510

Experience Required:

5-12 years (Pharma warehouse experience must)

1. Job Purpose

To lead and manage the end-to-end operations of the pharmaceutical fulfillment warehouse, ensuring inventory accuracy, timely order fulfillment, regulatory compliance, and overall operational excellence.

2. Key Responsibilities :

Manage daily warehouse processes including receiving, put-away, storage, picking, packing, and dispatch. Ensure execution of fulfillment operations as per SOPs and pharma guidelines. Plan and optimize workflow to achieve maximum productivity. Ensure smooth inbound and outbound operations.

B. Inventory Management

Maintain accurate inventory and ensure timely replenishment. Implement FEFO/FIFO practices and batch/lot traceability. Conduct stock audits, cycle counts, and reconciliation of inventory variances. Maintain documentation for audit and compliance.

C. Quality & Compliance

Ensure compliance with

GMP, GDP, and pharma regulatory standards

. Monitor temperature-controlled zones (cold chain storage). Conduct quality checks during material receiving and dispatch. Handle deviations, incidents, and implement CAPA actions. Maintain hygiene, 5S, and quality standards inside the warehouse.

D. Order Fulfillment

Ensure timely and accurate execution of customer orders. Monitor OTIF (On-Time-In-Full) performance and improve service levels. Coordinate with transporters, sales teams, and customer service teams. Manage priority orders and ensure smooth dispatch schedules.

E. Team Leadership & Training

Supervise and guide warehouse staff, supervisors, and associates. Conduct training sessions on SOPs, safety, and quality standards. Monitor team performance and ensure effective shift planning.

F. Safety, Security & Maintenance

Implement and enforce warehouse safety protocols. Ensure proper handling of hazardous and sensitive pharma materials. Maintain warehouse equipment, including forklifts, scanners, and temperature devices.

G. Reporting & Documentation

Prepare daily/weekly/monthly operational reports. Generate MIS reports (inventory accuracy, dispatch performance, OTIF, wastage). Maintain all documents for regulatory and internal audits.

H. System & Technology Management

Ensure proper use of WMS, ERP, and scanning tools. Troubleshoot system issues and coordinate with IT for solutions.

I. Process Improvement

Identify gaps and implement process improvements. Optimize costs, increase operational efficiency, and reduce wastage. Implement lean practices and continuous improvement initiatives.

3. Skills & CompetenciesTechnical Skills

Strong knowledge of

pharma warehousing standards

, GMP, GDP. Experience with WMS/ERP and barcode/RFID systems. Understanding of cold chain management.

Behavioral Skills

Leadership & team management Communication & coordination Problem-solving & decision-making Time management & pressure handling

4. Qualifications

Graduation in any discipline (Science/Pharmacy preferred). MBA in Operations/Supply Chain (added advantage). Pharma warehouse experience is mandatory.
Contact Details
Email ID : hr7@ethicsgroups.in
WhatsApp : 6358919084

Job Type: Full-time

Pay: ?90,000.00 - ?120,000.00 per month

Benefits:

Provident Fund
Work Location: In person