Job Description

Job Title

: Manager - Operations

Program

: UC S&L Program

Reporting To

: Associate Director

Location

: Delhi

Mode

: Regular

Gender Preference

: BOTH MALE AND FEMALE

About Udayan Care

Udayan Care is a public charitable trust established in 1994, working across 41 cities in 16 states of India. The organisation supports vulnerable children, women, and youth through mentorship, education, and skill development. Recognised for its transparency and impact, Udayan Care has transformed over 1,11,000 lives and received the

National Award for Child Welfare

in 2014. To learn more about our transformative work, visit www.udayancare.org. Together, let's continue to create a brighter, more inclusive future for all.

About the Program

Launched in 2004, the IT and Skills Program offers training in areas like IT-ITES, BFSI, Telecom, Retail, and more. In collaboration with NSDC, Microsoft, and Tally Education, it has trained over 32,000 students across 25 centres and placed 8500+ in jobs. The women-focused Skill Centres under the

Sukriti

brand empower women through vocational training in areas like stitching, tailoring, beauty therapy, and more, helping them achieve financial independence.

Role Overview

The Manager - Operations will oversee the planning, implementation, and monitoring of skill development centres, manage teams, ensure financial and regulatory compliance, and maintain partnerships with donors and community stakeholders. The role requires leadership, innovation, and operational efficiency to enhance the program's impact.

Key Responsibilities

Manage end-to-end operations of training centres Build relationships with CSR partners, NGOs, and volunteers Mentor and manage project teams Monitor budgeting, fund usage, and donor reporting Ensure compliance and documentation readiness Organise reviews, audits, and assessments Support advocacy and visibility campaigns Identify risks and drive operational improvements Implement digital systems and report to Program Head

Eligibility & Required Competencies

Educational Qualification

: Graduate or post graduate (B/M.Com, Bachelor's/Master in Social Work)

Experience

: 6-10 years in program management and operations in NGO/CSR/social sector, with 3-5 years in a senior/multi-project supervisory role

Key Skills

Proven leadership, team management, and people development capabilities Strong networking, negotiation, and stakeholder management skills Financial management and reporting skills, with experience in donor compliance Excellent communication, presentation, and documentation skills Familiarity with CSR projects, donor-funded programs, and government liaising preferred Proficiency in MS Office, MIS systems, and data management tools Willingness to travel to project locations as per program needs

What are we looking for

Strong analytical skills and good judgment Good communication, networking, and relationship-building skills Ability to manage competing priorities and meet deadlines Zeal to work in the community Strong personal and social values

Why Join Udayan Care

Impactful Mission

: Directly contribute to transforming lives through education and skill-building

Holistic Approach

: Focused on emotional, physical, and intellectual well-being

Personal Growth

: Spiritually and professionally enriching work culture

Wide Reach

: Work across 15 Indian states, impacting diverse communities

Recognition

: Featured by international platforms like MrBeast for global impact

Apply Here

:

Please complete the Google Form using the link-
https://forms.gle/ocz5AvqSEyXU5bEp6. Also, share your CV at recruitment@udayancare.org

Child Protection & Safeguarding

Udayan Care prioritises the safeguarding of children, youth, and vulnerable adults. All team members are expected to comply strictly with its Child Protection and Safeguarding policies.

Job Type: Full-time

Pay: ₹40,000.00 - ₹70,000.00 per month

Application Question(s):

Experience: Minimum 6-10 years in program management and operations in the
NGO/CSR/social sector, with 3-5 years in a senior or multi-project supervisory role.

What's your highest qualification
Preferred Graduate or post graduate (B/M.com, Bachelors/Master in Social works)
Language:

English (Preferred)
Work Location: In person