Job Description

Manager - Stay Experience

Location: Delhi

About Us

StayVista is

India's largest villa hospitality brand

and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays.

Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes.

We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us?

At StayVista, you're part of a community where your ideas and growth matter. We're a fast-growing team that values continuous improvement. With our skill upgrade programs, you'll keep learning and evolving, just like we do. And hey, when you're ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role

As a

Manager

, you will be responsible for leading the Stay Experience team in your region. Your role involves ensuring every guest interaction is handled professionally and efficiently, from start to finish. You will oversee daily operations, support your team in addressing any challenges, and ensure that all guest interactions meet our high standards of service. By regularly monitoring performance and providing clear feedback, you will guide your team to achieve key guest satisfaction targets. Your leadership will be vital in creating a positive work environment, driving continuous improvements, and ultimately ensuring that every guest has a memorable and seamless experience.

About You

Possess a Master's degree in Hospitality Management or Business Administration. Bring over 5 years of experience in a similar industry Manage regional Stay Experience operations and lead the team. Oversee day-to-day activities to ensure exceptional guest experiences across the region. Establish key performance indicators (KPIs) to effectively track guest satisfaction. Address complex guest issues and complaints with professionalism and urgency. Set clear goals and objectives for the team that align with the organizational vision. Cultivate a culture of continuous improvement and innovation within the team. Implement corrective measures to prevent future issues and enhance service quality.

Bonus Points - these are nonessential, but a bonus if you have them!

Have your own two/four Wheeler.

Key Metrics: what you will drive and achieve

Guest Registration Efficiency OTA Guest Feedback Score Upsell Conversion Rate 3-Star Rating Percentage Guest Walkout Rate

Our Core Values:

Are you a

CURATER?

Curious: Here, your curiosity fuels innovation.

User-Centric

: You'll anticipate the needs of all our stakeholders and exceed expectations.

Resourceful

: You'll creatively optimise our resources with solutions that elevate experiences in unexpected ways.

Aspire

: Keep learning, keep growing--because we're all about continuous improvement.

Trust

: Trust is our foundation. You'll work in a transparent, reliable, and fair environment.

Enjoy

: We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioral Competencies - How We Work Together

Business Acumen:

You know our services, business drivers, and industry trends inside out. You anticipate challenges in your area, weigh the impact of decisions, and track competitors to stay ahead, viewing risk as a chance to excel.

Change Management:

You embrace change and actively look for opportunities to improve efficiency. You navigate ambiguity well, promote innovation within the team, and take ownership of implementing fresh ideas.

Leadership:

You provide direction, delegate effectively, and empower your team to take ownership. You foster passion and pride in achieving goals, holding yourself accountable for the team's successes and failures.

Customer Centricity:

You know your customers' business and proactively find solutions to resolve their challenges. By building rapport and anticipating issues, you ensure smooth, win-win interactions while keeping stakeholders in the loop.

Teamwork:

You actively seek input from others, work across departments, and leverage team diversity to drive success. By fostering an open environment, you encourage constructive criticism and share knowledge to achieve team goals.

Result Orientation:

You set clear goals for yourself and your team, overcoming obstacles with a positive, solution-focused mindset. You take ownership of outcomes and make informed decisions based on cost-benefit analysis.

Planning and Organizing:

You analyze information systematically, prioritize tasks, and delegate effectively. You optimize processes to drive efficiency and ensure compliance with organizational standards.

Communication:

You communicate with confidence and professionalism, balancing talking and listening to foster open discussions. You identify key players and use the right channels to ensure clarity and gain support.

StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.