Job Description

Roles & Responsibilities:

• Must have Product knowledge.

• SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format.

• Attend mandatory training sessions as & when held by the head office. Conducting operations training and ensuring that the team are competent in Operations.

• Understand & meet Client Services deliverables.

• To provide Training to vendor Staffs on POS operating process and to train the team on POS/ APP trouble shooting, Inventory management, Menu planning, Communication and Service acumen.

• Maintain MMRS and MOM.

• Bachelors in any degree, preferably Bachelor's in Hotel Management.

• Good command over both written and spoken English.

• Keen eye for hygiene, cleanliness, grooming, health and safety.

• Excellent knowledge of food & beverage service.

• Well versed with Microsoft office such as Microsoft word, excel, PPT, etc.