Job Description

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you're joining a team with possibilities that literally span the world--from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
" Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"
Company: INT FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd.
City:
Chennai
Scheduled Weekly Hours: 48
Worker Type: Regular
Posting Start Date 5-Jun-2025
Posting Close Date: 29-Jun-2025
Job Family: FXE-MEISA: Manager Operations
Position Summary:
What you will do

• Oversee end-to-end operations including air operations (planning, performance, and audits), road and ground linehaul (cross-border, in-country, and fleet management), ensuring timely and compliant execution.
• Manage hub operations, dispatch (including heavy weight), feeder operations, and manifesting to maintain high service levels and operational accuracy.
• Lead transport scheduling, network control, and service assurance functions to ensure seamless logistics flow and customer satisfaction.
• Supervise property, facilities, and administrative support to ensure infrastructure readiness and operational continuity.
• Drive customer service excellence by coordinating with support groups and resolving escalations, ensuring a consistent and positive customer experience.
• Oversee contract management and sourcing activities, including GSP (Global Service Provider) management for both domestic and international operations.
• Utilize reporting and analysis tools to monitor KPIs, identify trends, and implement quality and process improvement initiatives.
• Ensure compliance with company policies and regulatory standards across all departments and locations, maintaining accuracy and attention to detail.
• Lead cross-functional teams with strong leadership, planning, and decision-making skills to achieve departmental goals and drive continuous improvement.
• Effectively manage assigned resources, departments, and/or locations across countries or regions, ensuring that all activities align with strategic objectives and operational excellence.

You will be a great fit if you

• Have relevant experience in the logistics industry with an overall experience of 10 to 12 years.
• Experience in People Management atleast for 2 to 3 years.
• Excellent verbal and written communication.
• Good in Analytical Skills & Numerical Skills
• Presentation Skills & Interpersonal Skills
• Judgement & Decision-Making Skills

Leadership Skills;Planning & Organizing Skills;Judgement & Decision Making Skills;Presentation Skills;Analytical Skills