Job Description

FMS Dental Hospitals

30+ years of clinical excellence | Multi-specialty | Evidence-based dentistry

Preferred Qualification:

BDS - Mandatory

MBA in Hospital / Healthcare Management / Operations - Strongly Preferred

Experience:

1-3 years in dental or healthcare operations (multi-center experience preferred)

Role Overview:

FMS Dental Hospitals is looking for a highly organized and clinically knowledgeable

Manager - Operations

to manage and streamline end-to-end dental hospital operations. The role requires a unique blend of

clinical understanding (BDS)

and

managerial expertise

, ensuring world-class patient care, operational efficiency, and adherence to FMS's evidence-based protocols.

Key Responsibilities:Clinical & Operational Management

Oversee daily operations of the dental hospital ensuring smooth clinical workflows Coordinate with senior dentists, specialists, and clinical teams across departments Ensure strict adherence to FMS clinical protocols, infection control, and patient safety standards Monitor OPD flow, chair utilization, treatment planning timelines, and patient conversions

Patient Experience & Quality

Ensure a premium patient experience across consultation, treatment, billing, and follow-ups Handle patient escalations, feedback, and service recovery professionally Maintain high standards of ethics, transparency, and informed consent

People & Team Management

Manage front office, clinical coordinators, assistants, and non-clinical staff Prepare duty rosters, leave management, and productivity tracking Coordinate training programs in alignment with FMS academic and research culture

Digital & Process Excellence

Work with HMS, digital records, CBCT workflows, and treatment tracking systems Ensure accurate documentation, reporting, and data-driven decision-making Support implementation of new technologies and workflow optimizations

Inventory, Assets & Compliance

Oversee procurement, inventory control, and vendor management Ensure maintenance of dental equipment and digital infrastructure Maintain compliance with healthcare regulations, biomedical waste management, and NABH/JCI standards (where applicable)

Business & Growth Support

Support management in budgeting, cost control, and operational KPIs Coordinate with marketing teams for campaigns, patient education programs, and outreach initiatives Drive operational efficiency across multiple FMS centers

Required Skills & Competencies:

Strong understanding of dental procedures, clinical workflows, and patient counseling Proven leadership and team-handling abilities Excellent communication, problem-solving, and decision-making skills Experience with multi-location dental or hospital setups preferred Data-oriented mindset with focus on quality, efficiency, and growth
Job Type: Full-time

Pay: ?400,000.00 - ?600,000.00 per year

Work Location: In person