Job Description

Job Title: Manager - Onboard Experience(Product)
Location: Gurgaon
Job Type: Full-time Roles and Responsibilities:
Lead design & strategy for branded food and olfactory experiences.
Develop strategic roadmap aligned with brand and customer needs.
Conduct market research to spot trends, gaps, and opportunities.
Curate offerings based on global and regional passenger preferences.
Launch new branded food and scent-based products.
Collaborate with partners, suppliers, and internal teams for quality.
Create product briefs and user stories with clear success metrics.
Present and defend concepts to leadership and cross-functional teams.
Communicate updates through concise reports and presentations.
Coordinate with Procurement, CX, Marketing, and Operations for execution.
Track performance using data, feedback, and operational metrics.
Recommend product enhancements aligned with insights and feasibility.
Maintain records of supplier evaluations, RFPs, and product trials.
Manage cross-functional Agile projects for timely execution.
Provide feedback and direction to vendors and procurement teams.
Support preparation of presentations for internal and external stakeholders. Qualifications & Skills:
Bachelor's degree in Product Design, Hospitality, Sensory Science, or related field (Master's preferred).
7 9 years of experience in consumer-focused product and service development.
Minimum 5 years in product innovation, preferably in hospitality, aviation, or luxury services.
Experience with branded food products and/or olfactory design highly desirable.
Strong knowledge of sensory design, usability, and customer experience.
Excellent communication, presentation, and stakeholder management skills.
Ability to work independently in a fast-paced, cross-functional environment.

Skills Required