Job Description

Purpose of the Role

The Manager on Duty (MOD) is responsible for overseeing the overall hospital operations during assigned shifts, ensuring smooth functioning of clinical and non-clinical services, addressing patient and staff concerns, and acting as the hospital's administrative authority in the absence of senior management.

Key Responsibilities

Operational Management

Oversee day-to-day hospital operations during assigned shifts. Ensure smooth coordination between clinical, nursing, support services, and administration. Monitor patient flow including admissions, discharges, and transfers. Ensure availability of required manpower, equipment, and support services.

Patient Care & Experience

Address patient and attendant grievances promptly and courteously. Ensure high standards of patient care and service delivery. Handle medico-administrative issues and escalations effectively. Ensure adherence to patient safety and quality protocols.

Staff Coordination & Supervision

Act as the point of contact for all staff during the shift. Resolve staff-related issues such as absenteeism, duty allocation, and emergencies. Ensure proper handover between shifts. Support nursing supervisors and department heads as required.

Emergency & Incident Management

Handle hospital emergencies, code situations, and critical incidents. Coordinate with doctors, nursing staff, security, and external agencies when required. Ensure proper documentation and reporting of incidents.

Compliance & Documentation

Ensure compliance with hospital policies, SOPs, and statutory guidelines. Maintain shift reports, incident reports, and escalation logs. Ensure proper documentation of patient complaints and resolutions.

Liaison & Communication

Act as a liaison between patients, doctors, management, and support teams. Communicate critical updates to senior management as needed. Represent hospital management during the assigned shift.

Key Skills & Competencies

Strong leadership and decision-making skills Excellent communication and interpersonal skills Ability to handle pressure and emergency situations Problem-solving and conflict resolution skills Customer-focused and empathetic approach Good knowledge of hospital operations and protocols

Educational Qualification

Graduate / Postgraduate in Hospital Administration, Healthcare Management, or related field Clinical background with administrative experience may be preferred

Experience

Minimum

3-7 years

of experience in hospital administration or healthcare operations Prior experience in supervisory or MOD role is desirable
Job Type: Full-time

Pay: From ?30,000.00 per month

Benefits:

Provident Fund
Work Location: In person