Job Description

1. The MOD is responsible for all administrative decisions of the hospital from 8:00 pm in the night to 8:00 am of the following day. Two rounds of the Hospital is mandatory at night. Observations to be noted and discussed with concerned HODs for necessary corrective action.

- To visit the following areas mandatorily and cover the other areas in the Hospital to understand if there are existing issues to be resolved during the night.

External area of the Hospital

Inpatient floors

Canteen

Pharmacy: OP and IP

Billing

Radiology

Emergency cases

Central Pharmacy

Hostel rounds

2. To send the status of the Hospital at 8PM, 12 midnight and 8am to the MOD group on Whatsapp.

3. To verify the financial clearance data sent by the financial counselling team for the Patients posted for Surgery the next day.

For already admitted Patients to whom clearance has NOT been given, meet the Patient and request them to make the payment without which the surgery will not be done. If the Patient still does not pay the required amount even after this meeting before the scheduled time of surgery, the MOD along with the financial counsellor need to take financial undertaking form in the Hospital's approved format from either the Patient or the attender. The same should be informed to Manager-Ops.

4. MOD report to be filled in the prescribed format and send mail to Medical Director before 10 am of the next working day.

5.

Keeping track of completion of Medico Legal Report in ER and their police intimation.

6. In case of Mass causality alerting the Disaster committee members & the members have to report the hospital at the earliest.

7. In such events keep informed to Key people in Management.

8. MODs can inform the Manager-ops for discounts and for various reasons over and above need to consult Medical Director.

9. For emergency purchases related to patient service only and cannot be used for any other purpose.

10. MOD isexpected to visit the OT and ensure all clearance are received for the surgery which are scheduled for the day and ensure necessary communication are done as appropriate.

11. If any patient says that they do not have money & requests to comeback & pay the bill as they have come in Emergency, make sure to collect valid original identity proof, phone number, company where the individual is working etc & can be allowed depending upon the discretion of the MOD.

12. In case of Death / Brought dead protocols

1. In case of Death happened in the hospital, immediately reach the respective ward / ICU, try to understand the reaction of the patient attenders, identify one among the attender who can help us in making ease of the process (making payment, taking away the body without any disturbance & keep him as your point of contact).

2. If the attendees become Violent & crowd is increasing, immediately call the Security for help

3. Do not get in conversation to the attenders alone; take the help of In-house security.

4. If patient attenders want to talk either with MOD or Consultant, make sure not more than 2 attenders are allowed.

5. Never handover MLC patient body to the attenders, it should be handover to Police where they take the body for autopsy & handover it to the attenders.

6. As a policy we do not provide our Ambulance services for Transfer of patient to other corporate hospital, Dead body shifting. In such cases get in touch with external Ambulance service providers.

13. Inform / involve consultants against DAMA either from ER / Ward

14. Financial counseling is the important step in any Emergency procedures, we have a Video & Audio counseling room in ER / ot/ ground floor where the Clinical & Financial counseling is done for critical cases.

15. We try to collect maximum deposit, over & above take an undertaking letter from the legal guardians of the patient for the pending payments.

16. Need to coordinate with Doctors for necessary arrangements in case of Emergency procedures

17. Transport arrangements for Picking Nurses from hostel are to be made.

18. Consulting with Other blood banks for arranging blood in case of emergency.

19. Counseling patient attenders in the presence of doctor for replacement of blood.

20. Check the availability of all the registrars on duty.

21. Be

Proactive

ratherthan reactive, identify upcoming problems before hand and take remedial / corrective measures.

22.

Sign the slip for upgradation of bed category after verifying the non-availability of the room.

23.

To be extra careful while handling VIP patients and inform the necessary messages to the Medical Director.

24.

Handling grievances / disasters in a smooth way &the higher up to be informed about it.

25. Check the availability of all the registrars on duty.

26. Any other task assigned by the management from time to time.

Job Type: Full-time

Pay: ?23,000.00 - ?27,000.00 per month

Benefits:

Health insurance
Schedule:

Night shift Rotational shift
Experience:

total work: 5 years (Required)
Work Location: In person