Job Description

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This is your chance to change the path of your career and guide multiple teams to success at one of the world\'s leading financial institutions.

As a Manager of Software Engineering at JPMorgan Chase within the Consumer & Community Banking Technology- Operation Technology Group , you lead multiple teams and manage day-to-day implementation activities by identifying and escalating issues and ensuring your team\'s work adheres to compliance standards, business requirements, and tactical best practices.

Job responsibilities

• Provides guidance to immediate team of software engineers on daily tasks and activities
• Sets the overall guidance and expectations for team output, practices, and collaboration
• Anticipates dependencies with other teams to deliver products and applications in line with business requirements
• Manages stakeholder relationships and the team\'s work in accordance with compliance standards, service level agreements, and business requirements
• Creates a culture of diversity, equity, inclusion, and respect for the team members and prioritizes diverse representation

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years of applied experience
• Experience in Contact Center Technology with Omni channel implementation on AWS or Genesys or similar CCaaS platforms.
• Have and overall approach for application modernization from legacy data centers to AWS. Full life-cycle exposure with such migration will be preferred.
• Hands on experience with Java/python and integration utilizing Vendor SDK/APIs like Genesys Cloud, Amazon Connect or similar is desired.
• Good understanding of Micro Services Architecture with proven experience of converting monolith code into Micro Services and very familiar with Event Driven architectures (pub/sub model) leveraging centralized caching like Redis etc.
• Experience working on AWS Services like S3, Kinesis Data Stream, Amazon Connect, AWS Lambda, AWS API gateway, AWS Event Bridge, AWS ECS, AWS CloudWatch, AWS RDS, AWS DDB etc.
• Good understanding of autoscaling and load balancing on Public Cloud Environment.
• Ability to identify new cloud technologies and relevant solutions to ensure design constraints are met by the software team.
• Ability to initiate and implement ideas to solve business problems.
• Exposure in Performance testing of Contact center Call Routing components, Knows right sizing with respect to volume. Document and explain outcome of performance tests.
• Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others.

Preferred qualifications, capabilities, and skills

• Experience working at code level
• Works closely with Product Owners and other functional and technology teams to achieve common organizational and technology goals.
• Seasoned understanding of risk controls and compliance to departmental and company-wide standards especially on public cloud platform.
• Having AWS Associate and/or Professional certifications will be an added advantage

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team: Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We\'re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

JPMorgan Chase