Job Description

Operations Manager (Senior Leadership Role)

About the Role

We are looking for a highly experienced Operations Manager who will take full ownership of daily business operations, effectively acting as the second-in-command to the founder. This role requires someone with deep, practical understanding across all MBA disciplines and the ability to confidently manage U.S. clients, teams, and vendors with minimal supervision.

This is not a middle-management role. You will be responsible for decision-making, execution, accountability, and scale.

Key Responsibilities

Take complete ownership of

day-to-day operations

, ensuring smooth execution across all departments Act as the

primary operational decision-maker

, reducing founder involvement in routine matters Manage and optimize workflows across: Operations Finance & Accounting Sales & Client Management Marketing & Growth Human Resources Strategy & Process Design Serve as the

main point of contact for American clients

, handling: Calls and meetings Reporting and performance reviews Issue resolution and escalations Translate high-level strategy into

clear SOPs, KPIs, and execution plans

Monitor financial performance, budgets, cash flow, and operational costs Hire, manage, and hold teams accountable across multiple functions Improve efficiency, reduce bottlenecks, and continuously optimize systems Ensure compliance, documentation, and operational discipline Represent the company professionally with clients, partners, and vendors
Required Qualifications

10+ years of professional experience

, with significant exposure to senior operational or general management roles Strong working knowledge across

all core MBA streams

, including: Operations Management Finance & Accounting Marketing & Sales Human Resources Strategy & Organizational Behavior Proven experience working

directly with American clients

Excellent

spoken and written English

(near-native level preferred) Strong business judgment and decision-making ability Experience managing cross-functional teams High level of ownership, accountability, and reliability Comfortable working independently with minimal hand-holding
Preferred (Strong Plus)

MBA or equivalent business education Experience in service-based or fast-growing companies Experience working in U.S. time zones Prior experience acting as

Head of Operations / General Manager / COO-type role

What This Role Is Not

Not a coordinator or assistant role Not limited to one department Not execution-only without decision authority
This role

replaces the founder in daily operations

and requires

maturity, discipline, and leadership

.

Compensation

Competitive salary (based on experience) Performance-based incentives Long-term growth potential with the company
Job Types: Full-time, Permanent

Pay: ₹3,600,000.00 - ₹4,200,000.00 per year

Work Location: Remote