Job Description

Location:

Thane

Industry Preference:

BPO / Real Estate

Experience Required:

Minimum 3-6 years in Operational Excellence / Process Improvement

Job Summary:

We are seeking a highly skilled and strategic

Manager - Operational Excellence

to drive process improvement, operational efficiency, and organizational performance. The ideal candidate should have proven experience in the

BPO or Real Estate industry

, with a strong understanding of workflows, quality frameworks, and continuous improvement methodologies.

Key Responsibilities:

Lead and execute

process improvement initiatives

across departments to enhance productivity and quality. Identify operational gaps and implement

Lean, Six Sigma, and automation-driven solutions

. Conduct

process mapping, RCA (Root Cause Analysis)

, workflow audits, and performance analysis. Work closely with leadership teams to define KPIs and ensure alignment with business objectives. Monitor and track key metrics, dashboards, and operational scorecards. Standardize processes and ensure

best operational practices

across teams. Support business transformation projects and contribute to strategic planning. Conduct training sessions for teams on process adherence and continuous improvement frameworks. Collaborate with cross-functional teams to enhance customer experience and reduce operational inefficiencies. Ensure compliance with company policies, industry regulations, and quality standards.

Skills & Qualifications:

Graduate/Post-Graduate in Business Administration, Operations, or related field.

Minimum 3 years of experience

in Operational Excellence / Process Improvement. Prior experience in

BPO or Real Estate sector

is mandatory. Strong knowledge of

Lean, Six Sigma

, or similar improvement methodologies (certification preferred). Excellent analytical, problem-solving, and project management skills. Strong communication, leadership, and stakeholder management abilities. Proficiency in MS Excel, PowerPoint, and process documentation tools.
Job Type: Full-time

Pay: ?45,000.00 - ?50,000.00 per month

Benefits:

Cell phone reimbursement Health insurance
Work Location: In person