Job Description

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Location: Noida, WFM
Experience: 8-12 years
Department: Product Management
Reporting to: AVP - Product Management
About the Role
We are seeking a dynamic and results-driven Product Manager to lead the strategy, roadmap, and delivery of Workforce Management (WFM) solutions within EXL. You will work closely with cross-functional teams, stakeholders, and clients to design and optimize innovative products that drive efficiency, operational excellence, and value for our customers.
Key Responsibilities
Product Ownership: Lead the end-to-end lifecycle of WFM products, including ideation, requirements gathering, roadmap development, prioritization, release planning, and continuous improvement.
Strategy & Vision: Define and articulate the product vision, strategy, and objectives for WFM solutions in alignment with EXL's business goals and market trends.
Stakeholder Management: Collaborate with clients, business leaders, operations, technology, and support teams to understand needs, gather feedback, and drive adoption.
Market & Competitor Analysis: Conduct research on industry trends, competitor products, and customer requirements to inform product development and positioning.
Requirement Gathering: Translate business needs into clear product requirements (PRDs), user stories, and acceptance criteria.
Agile Delivery: Work with engineering and design teams in an Agile/Scrum environment to deliver high-quality features on time and within scope.
Go-to-Market: Support go-to-market activities including product launches, training, sales enablement, and marketing communications.
Performance Measurement: Define KPIs, monitor product performance, and drive data-driven decision-making to maximize product impact.
Risk Management: Identify product risks and implement mitigation strategies.
Required Skills & Qualifications
Bachelor's degree in Engineering, Business, Computer Science, or a related field; MBA preferred.
6-10 years of experience in Product Management, preferably in WFM, BPO, BPM, SaaS, or enterprise platforms.
In-depth knowledge of Workforce Management processes, technologies, and best practices (forecasting, scheduling, real-time management, reporting, etc.).
Strong understanding of the EXL business model, client needs, and operational processes.
Proven track record of delivering enterprise-scale products from concept to launch.
Excellent communication, presentation, and stakeholder management skills.
Strong analytical, problem-solving, and decision-making abilities.
Hands-on experience with Agile/Scrum methodologies and tools (e.g., Jira, Confluence, Aha!).
Familiarity with data visualization, analytics, and reporting tools is a plus.
Preferred Skills
Experience working with BPO/BPM clients and operations.
Prior exposure to AI/ML-driven WFM tools or automation technologies.
Certifications: Certified Scrum Product Owner (CSPO), PMI-ACP, or equivalent.