Job Description

Role Purpose
Own the end-to-end execution of all Stock Transfer Orders (STOs) and replenishments as per plans issued by the Sourcing team. Ensure OTIF execution, scan/ seal discipline, in-transit visibility, rapid reconciliation, and loss/security control across Distribution Centers (DCs), Fulfillment Centers (FCs), Retail, and Dark Stores.
Scope Clarification (Boundaries & Interfaces)

• In-scope (this role): Execution control from plan handoff ? pick/pack ? dispatch ? in-transit ? receiving/GRN ? reconciliation ? claims & recovery; security & loss prevention during movements; SOP/ SLA governance; dashboards & CAPA.
• Key interfaces: Sourcing (plan intake), DC/FC/Store Ops (execution), Logistics/TMS & 3PL (movement), SLP (security & losses), IT/WMS (systems), Finance (claims/settlement).

What You'll Deliver (Execution Outcomes)

• Execution OTIF ?: Achieve > [target]% On-Time In-Full execution for DC?DC, DC?FC, FC?FC, and daily store replenishments.
• Scan & Seal Compliance: > [target]% milestone scan integrity; [target]% dock seal adherence.
• Aging-in-Transit ?: Reduce >SLA shipments by [target]%; maintain live exception control.
• Rapid Reconciliation: [target] hours ship?GRN reconciliation TAT; auto-closure where eligible.
• Losses & Security ?: Lower damage/missing PPM by [target]%; increase recovery ? via evidence-backed claims.
• Cost Hygiene: Improve vehicle utilization/ consolidation without compromising service or control.

Key Responsibilities * 1) Source-Node Execution (Pick/Pack/Dispatch)

• Accept plan handoff from Sourcing; orchestrate picking & packing to specification (FEFO, batch/lot/expiry, MRP/GST).
• Ensure documentation integrity (challan, e-way bill where applicable), carton/lpn mapping, and IWT/GON parity.
• Run dock discipline: staging accuracy, weight & dimension verification, seal application & register, CCTV/pack-video coverage.
• 2) In-Transit Control & Exceptions

• Enforce scan-based milestones (gate-out, arrival, gate-in); monitor route adherence and no-scan gaps in a control-tower view.
• Drive exception war-rooms for diversions, delays, and temperature/handling breaches (where applicable).
• Maintain chain-of-custody and coordinate with Logistics/3PL for recovery actions.
• 3) Destination Receiving & Reconciliation

• Govern gate-in ? GRN with short/over/damage protocols, joint discrepancy notes, and evidence capture.
• Close reconciliation within SLA; trigger auto-closure rules where data is complete and risk-checked.
• Publish node-wise variance and CAPA; prevent stranded shipments and in-transit limbo.
• 4) Security & Loss Prevention During Movement

• With SLP, enforce CCTV coverage, seal integrity, tamper-evident checks, and pack-table video standards.
• Build claim packs (timestamps, WMS/HHD logs, scan trails, images, trimmed video, weight/dim proofs) for 3PL disputes.
• Lead incident reporting ? investigation ? corrective actions; track recovery % and claim aging by lane/vendor.
• 5) Daily Store Replenishments (Retail & Dark Stores)

• Ensure cut-off adherence, staging accuracy, and milk-run/route execution as scheduled by Logistics/TMS.
• Govern back-order substitutions per policy; protect MSL adherence without over-pushing DOH.
• Run compact-site controls for dark stores (minimum CCTV set, opening/closing security checklist, cash-like asset rules).
• 6) Data Hygiene, Compliance & Governance

• Maintain master-data usage correctness (UOM, HSN, shelf-life) impacting execution accuracy.
• Ensure regulatory compliance in documentation and digital trail retention.
• Own SOPs/SLAs, maker-checker, access controls, and versioned change management.
• 7) Dashboards, Reviews & Continuous Improvement

• Build and maintain execution dashboards: OTIF, scan/ seal compliance, aging, reconciliation TAT, variance PPM, recovery ?, lane scorecards.
• Use A3/5-Whys/Pareto to eliminate repeat execution defects; scale best practices across nodes.
• Partner with IT/Product to strengthen WMS/ERP/TMS signals, alerting, and auto-triggered evidence capture.

Success Metrics (KPIs You Own)

• Execution OTIF % (by flow: DC?DC, DC?FC, FC?FC; Retail & Dark Store runs).
• Scan Compliance % and Seal Compliance %.
• In-Transit Aging (avg days; % > SLA).
• Reconciliation TAT (ship?GRN) and Auto-closure %.
• Damage/Missing PPM, Discrepancy Closure TAT, Recovery ? and Claim Win-Rate %.
• Dock Discipline Score (staging accuracy, weight/dim checks, CCTV/pack-video availability).
• Audit Pass % for execution SOPs and documentation.

Qualifications
Must-Have * 5-8+ years in multi-node warehouse/transport execution (e-commerce/retail/3PL).

• Hands-on with WMS/ERP (pick/pack/GRN), TMS/telemetry, scan & seal processes, and evidence management.
• Strong analytics: Excel (pivot/lookup/Power Query); BI (Power BI/Tableau/Metabase). SQL is a plus.
• Proven delivery in OTIF improvement, reconciliation, and loss/security controls with 3PLs.
• Excellent cross-functional coordination with Sourcing, Ops, Logistics, SLP, IT, and Finance.

Good-to-Have

• Lean/Six Sigma (GB/BB), 5S, Kaizen.
• Exposure to quick-commerce/dark-store operations and compact-site controls.
• Experience with automation (carton/lpn mapping, auto clip-trimming, alerting).

Ways of Working

• ~60% control-tower analytics & governance; ~40% floor time (docks, bays, receiving) and node audits.
• Operates with zero-tolerance for scan/ seal breaches; champions data-first decisions.
• Runs daily S&OE reviews; escalates chronic lanes/nodes with structured RCA & owners.

What We Offer

• Opportunity to industrialize execution excellence across a national omnichannel network.
• High-impact role improving service, control, and recovery simultaneously.
• Competitive compensation with performance-linked incentives and growth into Network Ops Leadership.

Skills Required