Job Description

Job Family Descriptor

Monitor large computer networks and servers for problems from a central location They analyze problems perform troubleshooting and incident response on the system communicate with site technicians and track problems through to resolution Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability Ensure necessary coordination on certification field level testing Coordinate with the technical teams for new enhancementsissue resolution Set up configurations number of fibre pairs in the cable capacity landing stations Manage the complete capacity distribution and traffic activation on the cable system Track and monitor the environment performance to ensure minimal interruption to network transmission andor network switches Lead drive and monitor all maintenance and cost savings activities related to facilities including facility maintenance and thereby ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability both in terms of operations and capital investments Manage marine cables network equipment maintenance international real estate management security operations for all sites and network ensuring adequate support for maintenance of international facilities and network at optimal costs ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability both in terms of operations and capital investments

Broad outline of the Role

Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability Ensure necessary co ordination on certification field level testing Coordinate with the technical teams for new enhancements issue resolution Set up configurations number of fibre pairs in the cable capacity landing stations Manage the complete capacity distribution and traffic activation on the cable system Track and monitor the environment performance to ensure minimal interruption to network transmission and or network switches Lead drive and monitor all maintenance and cost savings activities related to facilities including facility maintenance and thereby ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability both in terms of operations and capital investments May be an individual contributor or may lead a team through expertise in most or all areas within Network Operations Support Tactical role which provides a marked contribution to defining the direction of new products processes standards or operational plans based upon business strategy with a significant mid term impact on business unit overall results May lead important projects that require providing experienced project team members with instruction guidance and advice in all aspects of the project to ensure delivery of quality outcomes Provides a second level management to a group of one or more teams led by a supervisor team leader which in turn could comprise a combination of professional technical administrative staff Identifies problems and significantly improves changes or adapts existing methods and techniques Focus is on implementation and control rather than policy and strategy development Impact of decisions made is short mid term in nature Self sufficient capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision Able to identify problems and significantly improve change or adapt existing methods and techniques Education Graduate in any discipline Experience 12 15 years of project mgmt and or crisis management

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

Knowledge / Skills

Tata Communications