Job Description

About Purplle Operations
Purplle Operations is building a resilient omnichannel network designed to deliver beauty and personal care products with precision and speed. With Fulfillment Centers (FCs), Distribution Centers (DCs), and Dark Stores strategically placed across India, we focus on inventory accuracy, loss prevention, and operational excellence. Our teams partner with logistics providers, finance, and technology to implement controls that minimize shrinkage, maximize recovery, and uphold the customer promise. Leveraging data-driven insights, we continuously improve processes to safeguard working capital and enhance efficiency.
Role Purpose
As Inventory Manager - Loss Prevention & Recovery, you will be responsible for leading the reduction of inventory losses across Fulfillment Centers, Distribution Centers, and Dark Stores. The role covers end-to-end loss prevention across all major process flows--inbound, putaway, audits, stock transfers, and RTOs. You will design and enforce controls, lead audits, resolve exceptions, and drive loss recovery with 3PL partners, ensuring that every node of Purplle's omnichannel network operates with high accuracy, minimal shrinkage, and maximum compliance.
Key Responsibilities
Network-Wide Loss Prevention Leadership

• Drive structured initiatives to reduce inventory losses across FCs, DCs, and Dark Stores.
• Identify node-level shrinkage hotspots, deploy corrective actions, and institutionalize best practices.
• Partner with Operations, Tech, and Logistics to close systemic gaps across end-to-end supply chain flows.

Inventory Control & Hygiene

• Enforce Inward accuracy (SKU/EAN, batch/lot, MRP/GST, expiry, quantity).
• Implement gatekeeping and putaway checks (ASN/PO match, packaging integrity, FEFO adherence).
• Lead cycle counts, SBCs, and detailed bin audits, ensuring >99.5% accuracy and >95% adherence.
• Resolve exceptions (overage, shortage, damages, near-expiry, mis-bins) with clear SOP-based flows.
• Maintain master data hygiene (MRP, GST slabs, shelf-life, HSNs) with escalation to Category/Finance.

Stock Transfer & Reconciliation

• Audit STOs and inter-node movements (pick/pack/dispatch accuracy, seal control, custody chain).
• Monitor IWT/GON movements, ensuring milestone scans and exception alerts for in-transit shipments.
• Lead aging-in-transit reviews, driving RCA and systemic fixes with Ops, Tech, and Logistics.

RTO & Loss Recovery

• Manage RTO discrepancies (damage/missing vs packing evidence).
• Prepare claim packs (timestamps, HHD/WMS logs, trimmed video clips, images, weight/dimension proof).
• Drive SLA adherence with 3PLs, escalating chronic lanes/pincodes, and tracking recovery outcomes.

Analytics & Governance

• Build dashboards (shrinkage by node x category, audit adherence, claim funnel, near-expiry risks).
• Conduct RCA (A3, 5-Whys, Pareto), pilot process fixes, and standardize via SOPs.
• Collaborate with Product/Tech to enhance WMS/ERP workflows, auto-triggers, and access controls.

Success

• Reduction in network shrinkage (? & % GMV) across FCs, DCs, and Dark Stores.
• Cycle count accuracy and audit adherence rate.
• Exception closure TAT (overage/shortage/damage/near-expiry).
• % of RTO/Transit claims recovered and claim aging.
• Near-expiry/damage write-offs (? reduction).
• STO reconciliation TAT and aging-in-transit reduction.
• Master data correction TAT.

Qualifications
Must-Have * 2-3+ years in e-commerce/omnichannel warehousing, ICQA, or inventory control.

• Strong analytical ability: Excel (pivot, lookup, Power Query), SQL (preferred), BI tools (Metabase/Power BI/Tableau).
• Hands-on experience with WMS/ERP processes (GRN, putaway, cycle count, STO, RTO, quarantine).
• Proven track record in audit design & execution, floor operations, and discrepancy resolution.
• Exposure to vendor/3PL claim management with evidence-based closure.
• Strong problem-solving and SOP-writing skills.

Good-to-Have

• Familiarity with RTO dispute workflows (video/scan evidence).
• Lean/Six Sigma (GB/BB), ISO/5S compliance knowledge.
• Exposure to SAP MIRO, EasyEcom, or similar systems.

Ways of Working

• ~70% analytics/governance, ~30% floor audits and cross-node visits.
• Works closely with FC/DC/Store Ops, Logistics, Finance, Category, and Tech/Product teams.
• Upholds maker-checker principles, access controls, and segregation of duties.

What We Offer

• Competitive compensation with performance-linked incentives.
• Exposure to network-scale problem-solving in a fast-growing e-commerce environment.
• Cross-functional growth opportunities across Supply Chain, Ops Excellence, and Tech.

Skills Required