Job Description

#

Manager - Phone Banking Unit

West 4401-Pune RO, Pune, Maharashtra, India








Department
WEST PHONE BANKING
Job posted on
Nov 20, 2025
Employment type
Permanent

To devise an overall or individualized training and development plan, strategize, oversee its implementation and assess outcomes Identify training and developmental needs and drive suitable training initiatives, propose solutions and enhance process and project development. Engage with all necessary stake holders and cross functional teams to meet and establish training requirements Enhance employees' skills, performance, productivity and quality of work Identifies and aligns self with the organization's goals, strategize, implement and maintain program initiatives that adhere to organizational objectives Defining clear project goals, creates a project plan that outlines the tasks, timelines, budget, allocate the resources required, monitor and report progress throughout the project lifecycle. Should develop project assessment protocols to measure the impact, identify the scope and suggest continuous enhancements/ improvisations. Coordinate and collaborate with all stakeholders to propose project plan, seek inputs, obtain approvals, document process notes and ensure smooth execution of the project. Lead projects based on the business's requirements, seek contribution from all stake holders, ensure maximum performance, by providing purpose, direction, and motivation. Prepare and design training material, facilitate and drive suitable trainings to ensure the front-line staff and all stake holders concerned are trained.

SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZENA
Handle 2 to 3 trainers across locations Training of all products and services of the Bank Handle external training as per requirements

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

This position actively searches, creatively designs and implements effective methods to educate, enhance performance and recognize performance, identifies and arranges suitable training solutions for employees and tailor training programs as necessary In addition, this position evaluates effectiveness through performance metrics, ensures alignment with strategic business objectives and maintain high quality standards in instructional design and development for all methods of program delivery Conduct assessments and analyses to define performance, skill and knowledge gaps and recommend training and development to drive individual and company-wide capability and performance improvement Partner with the HR team to recommend and develop employee engagement programs and activities that enhance employment experience. * Ensure all projects are delivered on time within the stipulated scope and budget, Lead