Job Description

Centre for Cybercrime Investigation Training & Research (CCITR)- Bengaluru, Karnataka


Functional Overview


DSCI Membership Program: DSCI has more than 500 members across sectors like BFSI, Healthcare, Telecom, Oil & Gas, Manufacturing, Security product & services, e-commerce, consulting, and others.


Job Responsibilities

Market Research & Prospecting

Conduct in-depth research on sectoral developments (e.g., Healthcare, Insurance, SMBs, Manufacturing) to identify potential user organizations.
Build and maintain a robust database of prospective clients and industry stakeholders.
Track emerging security and privacy product/service companies across India for outreach and engagement.

Client Acquisition & Relationship Management

Drive client acquisition efforts to onboard new members.
Manage end-to-end client relationships, including proposal creation, onboarding, and ongoing support.
Prepare reports tracking membership delivery, impact, revenue pipeline, and conversion metrics.
Collaborate with the finance team to manage financial documentation (accounts payable, ID generation, etc.).

Member Engagement & Retention

Communicate with and engage existing members to ensure high-value delivery and satisfaction.
Regularly update members on DSCI developments and initiatives.
Support membership renewal efforts and proactively address service-related queries with a focus on quick turn-around time.
Track engagement across various DSCI-led programs and initiatives.

Initiative Planning & Execution

Plan and implement membership-specific initiatives such as events, outreach programs, and strategic meetings.
Create and execute stakeholder forums, communities, and initiatives to increase engagement in the cybersecurity industry.
Map opportunities in ongoing sectoral developments and implement engagement strategies accordingly.

Qualifications & Experience

Postgraduate degree in Management (MBA or equivalent).
6-10 years of experience in sales, marketing, or client relationship management.
Prior experience in the technology or cybersecurity sector is desirable.
Familiarity with CRM systems is an added advantage.
Core Competencies

Customer Focus:

Ability to understand client needs and ensure value delivery across all touchpoints.

Technical competence:

Hands-on experience in lead generation using digital and physical platforms (events, expos, social media, website, etc.).

Communication:

Clear, concise, and persuasive in verbal and written communication with internal and external stakeholders.

Collaboration & Teamwork:

Works effectively with cross-functional teams, sharing knowledge and supporting others.

Analytical Thinking:

Ability to interpret data, trends, and insights to drive decision-making and improve processes. Experience in pipeline management and conversion tracking.

Result Orientation:

Focused on achieving goals through structured planning and continuous follow-through.

Initiative & Ownership:

Takes proactive steps to address challenges and improve processes independently.

Adaptability:

Flexible in a dynamic environment with the ability to pivot based on stakeholder and organizational needs.

Project Management:

Ability to manage and execute multiple initiatives within timelines and resource constraints.

Reporting To:

Director - Membership & Marketing