Job Description

What We'll Bring: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

Dynamics of the Role

Manager - Member Communication will be responsible for creating the narratives for customer and stakeholder communication in the form of letters/emails/presentations/ FAQs/ web content and any other platform as required. The role will entail collaborating with various teams and subject matter experts at TransUnion CIBIL to create cogent, timely and effective communication for members and stakeholders. Exciting role that holds significant learning opportunity on developing contemporary market insights oriented narratives and building high quality customer facing communication.

Roles & Responsibilities

• Writing effective and cogent member and stakeholder communication content
• Copy proofing content created by internal teams
• Collaborating with various internal team members to create narratives for member and customer facing platforms
• Working with wider PR and Communication team on content development for events, forums and external communications

Impact You'll Make:

Experience and Skills

• Qualification: Master's degree in Mass media/ Business Administration/ English Literature
• Minimum 5 years of work experience in content development and customer communication specifically in finance/ data analytics industry
• Team player who can collaborate with various teams and associates to deliver timely and high quality content
• Executive presence and assertiveness.
• Strong communication, organizational, verbal & written skills.
• High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results

Essential Competencies

Ability to build trusting relationships - across all levels and in the immediate / extended team internationally, should be known and regarded as a trusted competent advisor.

Driving innovation - A believer in continuous improvement of services, processes and operational efficiency. Demonstrates curiosity and critical thinking.

Business Acumen - Spends time to ensure understanding of the business and aligns accordingly.

Change agent - Ability to diagnose correctly, design and execute interventions. Ensures communication through appropriate channels in a concise and proactive manner.

Execution champion - Focuses and ensures closure without compromising on quality of the output. Raises / flags issues as necessary and moves forward with a solutioning approach

TransUnion Job Title

Specialist II, Marketing Communications