Job Description

We are looking for a dynamic and experienced

Sales & Marketing Manager - Inbound Logistics

to lead our inbound sales operations. The ideal candidate will have a minimum of

5-7 years of call centre experience

, strong exposure to

logistics sales (freight forwarding, customs clearance, warehousing, transportation, etc.)

, and proven capability in

team leadership, training, and performance management

. The role requires excellent communication skills in

Hindi and English

and a strong understanding of customer acquisition and retention in logistics services.

Key Responsibilities

Manage and oversee

inbound logistics sales operations

through call centre channels. Handle inbound enquiries related to

freight forwarding, customs clearance, warehousing, transportation, and value-added logistics services

. Develop and execute

sales and marketing strategies

to convert inbound leads into confirmed logistics business. Lead, supervise, and motivate a team of

inbound sales executives and team leaders

. Ensure timely response to customer enquiries, accurate quotation sharing, and effective follow-ups. Coordinate closely with

operations, pricing, and customer service teams

to ensure feasible and competitive offerings. Track and analyze inbound sales performance, lead conversion ratios, and revenue targets. Prepare and present

daily, weekly, and monthly MIS reports

to management. Ensure adherence to service quality standards, SOPs, and compliance requirements in logistics sales. Support management in business development initiatives and market expansion.

Training & Team Development

Design and conduct

training programs

on logistics products, inbound sales techniques, customer handling, and CRM usage. Coach team members on objection handling, negotiation, and closing of logistics deals. Identify performance gaps and implement corrective action plans. Maintain a high-performance and customer-centric sales culture.

Required Skills & Competencies

Strong understanding of

inbound logistics sales processes

. Excellent

communication skills in Hindi and English

(verbal and written). Proven

team leadership and people management

experience. Knowledge of

freight forwarding, customs procedures, INCOTERMS, pricing basics, and logistics documentation

. Hands-on experience with

CRM systems and call centre KPIs

. Strong analytical, negotiation, and problem-solving skills. Ability to work in a fast-paced, target-driven environment.

Qualification & Experience

Bachelor's degree in

Logistics, Supply Chain Management, Business Administration, or a related field

. Minimum

5 years of experience

in

call centre-based logistics sales & marketing

. At least

2 years in a managerial or team-leading role

in inbound sales. Prior experience in freight forwarding, CHA, or 3PL sales is highly preferred.

Preferred Attributes

Result-oriented with a strong customer-focused mindset. Ability to train, mentor, and retain sales talent. Professional, organized, and proactive. Strong coordination skills across sales and operations teams.
Job Types: Full-time, Permanent

Pay: Up to ?50,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Leave encashment Provident Fund
Work Location: In person