Job Description

Responsibilities :

- Set up processes to track, manage and optimize loan origination, loan disbursement, repayments and collections etc.

- Identify system-level opportunities to improve the repayment and collections processes and increase profitability

- Set up SOP\'s for any issues faced by customers in coordination with the Customer Support team

- Setup a team for handling escalations on a day to day basis to provide prompt resolution to customers

- Develop an end-to-end Reconciliation Control process for Lending Operations.

- Review, interpret and implement regulatory guidelines as applicable for the Lending Business

- Responsible for the management of business reporting and any ad-hoc reporting required from time to time

- Own development & progress of team members via regular coaching and feedback

- Identify issues and lead process streamlining as and when required

Ideal candidate for this role :

- MBA/B.Tech from Tier-1 institution with 3-5 yrs of operations background (preferably in the lending vertical)

- Thrive at building relationships, influencing cross-functional teams and leadership teams on strategic execution of key projects.

- Be agile, highly collaborative and communicate impressively

- Strong logical and problem-solving skills

- Prior experience of managing a team

- Ability to evaluate, streamline and set up processes for scaling business

- Manage, mentor, coach and bring in best practices to the working rhythms of early-career

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