Job Description

Role: Learning Operations Manager
Level: CL5 Manager
Location - Hyderabad

Are you an individual who is customer service oriented and enjoy providing service to
internal clients in different countries?

The Learning Operations team in the US India office is a team of individuals that provide end
to end learning administrative and backend operations support for Deloitte Member
Firms across the globe.

At Deloitte, you'll gain exposure to a variety of industries and business models, helping
your career growth and professional development.

Work you'll do

Provide support to the US Talent Development Learning operations, to serve the Offshore
Clients, with regards to Planning and Delivering of trainings. It is essential to act as an
Adv1is.orC &o nan Cecotn wsuitltha nCtli eton tosu, rp rcoliveindtisn.g service as a consultant/advisor and lead strategic
conversations
2. Provide strategic direction and guidance to multiple teams and Assistant Managers
3. Provide insights to leadership on team performance, plan for contingencies
4. Team performance management, engagement management, people management
5. Lead cross team projects
6. Conduct effective 1:1 sessions with team members to provide feedback and keep
motivated
7. Ensure positive environment in team
8. Mentor/guide future leaders and team members towards career aspirations and goals
9. Contribution and Involvement in Firm/Team initiatives
10. Continues collaboration effort towards common business goal
11. Manage escalations, process concerns

The team

At Deloitte, our team culture is collaborative and encourages team members to take
initiatives and seek on-the-job learning opportunities. Our Learning Operations professionals
are committed to provide Quality of Service and ensure satisfaction of the clients by
resolving their requests promptly.

Qualifications
? Graduate/MBA/Post-Graduate
? 12-17 years of relevant experience in a Learning/Backend Operations environment
and managing teams of 15+

Skills
Required:Must have excellent verbal and written communication skills Should have knowledge of email etiquette Should have basic knowledge of excel and should be able to analyze data Should have intermediate to advanced knowledge of creating MS PowerPoint

presentations and leadership ready dashboardsShould have ability to team with others Should be able to prioritize time and tasks Should have experience Managing teams of 15+ including performance

management, conducting 1:1, mentoring

Preferred:Should have a good understanding of Learning environments and processes,

preferably in Learning OperationsUnderstanding of learning systems and processes Should have ability to interact well with internal clients and provide strategic

solutions to issuesExperience working with US or Global stakeholders

How you'll grow

At Deloitte, we've invested a great deal to create a rich environment in which our
professionals can grow. We want all our people to develop in their own way, playing to their
own strengths as they hone their leadership skills. And, as a part of our efforts, we provide
our professionals with a variety of learning and networking opportunities--including
exposure to leaders, sponsors, coaches, and challenging assignments--to help accelerate
their careers along the way. No two people learn in exactly the same way. So, we provide a
range of resources including live classrooms, team-based learning, and eLearning. DU: The
Leadership Center in India, our state-of-the-art, world-class learning Center in the
Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and
represents a tangible symbol of our commitment to our people's growth and development.
Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and
offer employees a broad range of benefits. Learn more about what working at Deloitte can
mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day.
We celebrate individuals by recognizing their uniqueness and offering them the flexibility to
make daily choices that can help them to be healthy, centered, confident, and aware. We
offer well-being programs and are continuously looking for new ways to maintain a culture
that is inclusive, invites authenticity, leverages our diversity, and where our people excel
and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we
are and extends to relationships with our clients, our people and our communities. We
believe that business has the power to inspire and transform. We focus on education,
giving, skill-based volunteerism, and leadership to help drive positive social impact in our
communities. Learn more about Deloitte's impact on the world.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially--and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 319843