Job Description

Posted on: 23-May-2025

Closes on: 22-Jul-2025

Job Id: 10991

Role profile: Design training programs for retail staff customer service and sales techniques.
Develop onboarding programs for new hires to ensure quick integration.
Implement e-learning modules and in-store training for scalability.
Identify skill gaps through training needs analysis (TNA) and feedback from store audits.
Coach store managers on team leadership and employee engagement.
Ensure all retail staff complete mandatory training (e.g., POS systems, safety protocols, anti-harassment).
Partner with external trainers or brands for specialized product training.
Design executive coaching, mentorship programs, and high-potential (HiPo) employee development.
Conduct workshops on soft skills (communication, time management, emotional intelligence).
Collaborate with department heads (Finance, IT, Legal) for role-specific upskilling.
Oversee Learning Management System (LMS) and digital learning tools
Track training effectiveness via KPIs (completion rates, employee feedback, performance improvement).


Function: Human Resource


Skills: Employee Engagement - Foster a culture of continuous learning
Budget Management - Optimize L&D spend while maximizing impact
Feedback Loops - Regularly assess program effectiveness and iterate
Proficiency in LMS, e-learning tools (Articulate 360, Adobe Captivate)
Strong facilitation, stakeholder management, and data-driven decision-making


Qualifications: Post Graduate preferably in HR.


Experience: 7 year experience in L&D, preferably in the retail industry and exposure to both front end and corporate.Certifications in talent development is a plus


Others: