Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to

agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and cutting-edge solutions

-

we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of

Manager - Lean & Quality

This role allows you to build and implement the digital transformation strategy/framework, provides an avenue to drive end-to-end solutions and demonstrate internal and external multi-function perspectives to customize solutions for our clients

Responsibilities

Main responsibilities will include:

Support the aligned teams in their Lean Journey for continuous improvement and operationalize the Lean Approach

Identify process improvement opportunities by conducting VSM, Gemba and floor walks

Conduct Lean Action Workouts, Kaizen events together with Operations and Customers

Create roadmaps for transformation and Lean Initiatives and work closely with Business Leaders for realization of the same

Leading and delivering Lean Digital projects that improve end-to-end processes and driving significant business impact for customers

Working closely with Operations and Functional Teams to identify process defects, conduct root cause analysis and implement process improvements & digital solutions across the business or organization

Conducting Quality Awareness and Lean Trainings within the organization

Partner with Operations Leaders to drive Lean Agenda for the organisation

Qualifications we seek in you!

Minimum qualifications/Skills:

Rich and relevant experience in Lean Domain

Demonstrated expertise in client relations, multiple & complex stakeholder management

Strong Consulting, relationship management and facilitation skills including the ability to listen and ask the right questions to understand the business problem, analyse and provide meaningful insights.

Problem solving skills with analytical bent of mind

Ability to multitask with aggressive deadlines

Proficiency with spoken and written English

Influencing, Persuasion and presentation skills

Project management skills

Preferred qualifications/Skills

Rich relevant experience with increasing accountability

Hands on knowledge and certification in various improvement framework (LEAN)

Expert level knowledge of various data collection and analysis tools

Experience managing complex process improvement projects, including undertaking operational assessments and operating model design using Lean.

Excellent problem-solving abilities and innovative approach with attention to details, ability to work simultaneously on multiple tasks

Why join Genpact?

Be a transformation leader

- Work at the cutting edge of AI, automation, and digital innovation

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best

- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race,

color

, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training

.

JobManager


Primary LocationIndia-Pune


Education LevelBachelor's / Graduation / Equivalent


Job PostingJan 28, 2026, 3:07:01 AM


Unposting DateOngoing


Master Skills ListDomain


Job CategoryFull Time