Job Description

The Role Responsibilities

You will support the operational activities of the delivery of our employee listening programme. You will assist with the delivery of our annual employee survey process, our continuous listening programme and lifecycle surveys at moments that matter. Key elements of your role will include:

• Ensure the end-to-end seamless delivery of the employee listening programmes
• Collaborate and engage with vendors on requirements, contracting, briefing and deployment for the programme
• Maintain accurate records and management of the programme reports/database/ trackers

Strategy

• Accountable to drive and support employee listening programme as per the global standards in respective Business/Region
• Participate in programme planning and calendar preparation for the year
• Partner with Group Employee Listening team on programme design discussions, process management, operations support and on ground delivery
• Regular reporting on programme wise status to customers and stakeholders
• Manage all queries related to the programme and provide solutions effectively
• Provide dashboards and value add metrics through analysis
• Operational governance and execution of all finance aspects related to the programme management
• Identify areas of process improvement and provide suggestions to the team - draft POIs, SLAs and other process documents

Business

• Understanding the Organisation & Business context
• Extensive experience and expertise in the Senior Level Stakeholder Management. (OD Produc Head, Stakeholders and HRBPs & Partners in GPS - Global People Services)
• Proactively engaging with the respective stakeholders and delivering value added services

Processes

• Assisting with the delivery of the Bank's annual global employee survey.
• Support with the Development and maintaining surveys at moments that matter.
• Embedding and enhancing or approach to continuous listening.
• Identify the opportunities to improve employee experience.
• Reporting findings and recommendations for improving employee experience.
• Agility to keep track of the organizational changes and bring appropriate changes to the process and plans.
• In depth, end to end, understanding of the processes involved in smooth execution of the programmes per guidelines from OD team
• Support the operational team in delivering the programme as per the agreed SLA (Service Level Agreement)
• Build strong partnerships with stakeholder's that allows end to end seamless delivery of all activities and focus on delivering flawless service delivery
• Be a business partner with Group OD team and work closely with analytics team to provide meaningful analysis which influences business decisions
• Take active part in the weekly/monthly calls conducted with stake holders
• Drive and partake in daily operating calls with vendor to ensure programme delivery
• Ownership and accountability on programme related trackers and reporting
• Responsible for process documentation and process improvement
• Constantly drive for standardization of processes within the team
• Responsible for all the AskHR queries coming to the team, streamlining, prioritizing and delivering as per agreed TAT

People and Talent

• Act as subject matter expert of the product and responsible to educate and collaborate with the respective HR colleagues and GPS teams for the accountable deliverables
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.

Risk Management

• Highlighting potential risk and mitigating them in the process and product.

Governance

• Maintain Global governance standards within area of accountability
• Follow risk parameters as defined within area of accountability
• Map & update process steps in ARIS
• Adhere to Quality Matrices standards in the product and unit

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Organisation Development CoE (Centre of Excellence)
• Employee experience council
• HR Colleagues across the bank
• Employees/Senior Leaders
• Partners in GPS, Workforce Management Analytics and Corporate Affairs

Other Responsibilities

• Embed Here for good and live by the Group's brand and valued behaviours
• Sharing best practices within the team, and leveraging others' capabilities and knowledge
• Participates in team activities

Our Ideal Candidate

• Masters degree in the relevant domain (preferred)
• 5-8 years experience with a minimum 2-3 years experience in the Learning Function or any programme management space

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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