Job Description

About MUFG Global Service (MGS)
MUFG Bank, Ltd. is Japan's premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank's parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world's leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.The Group aims to be the world's most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG's shares trade on the Tokyo, Nagoya, and New York stock exchanges.For more informat

About Us:
MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFGs shares trade on the Tokyo, Nagoya, and New York stock exchanges.
MUFG Global Service Private Limited:
Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC / AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas, EMEA and Asia Pacific.
About the Role:
Position Title: Manager
Corporate Title: Manager
Reporting to: AVP
Location: Bangalore
Job Profile
Responsibilities:

• Perform day-to-day management of the team request prioritization, task delegation, progress monitor, stakeholder updating, problem solving, member support, team motivation and importantly, ensure the expected KPI and Quality is properly met.
• Act as a Checker for the assigned process & ensure the process are completed at a agreed SLA with good quality
• Manage KYC book of work by consolidating data & prioritizing requests from various stakeholders and keep close connection with onshore team.
• Liaising with various departments and internal stakeholders to create collaborative work relationships understand their data requirements, propose the solutions, advocate the team values, obtain their supports when required.
• Be involved in both projects actively (local and Global) and be a champion to represent KYC Team to respective Project Management team in ensuring the ultimate goals and objectives and deliverables of the projects is met per expectations.
• Work with relevant stakeholders to identify process improvement opportunities, propose system modifications, and devise data governance strategies.
• Handling escalations without delay and providing resolution of issues and be immediate point of contact locally to the team.
• Act as a KYC knowledge center to the team and ability to resolve queries pertaining to high-risk KYC profiles.
• Interpret regulatory/policy changes and communicate their implications to the team. Ability to establish action points arising out of the same and incorporate the impact within laid down procedures.
• Keeping abreast of developments within the financial regulatory environment and proactively educate the team on the same.
• Ensure implementation and adherence to audit and compliance requirements and proactively highlight potential issues to the management.
• Provide timely and effective feedback on performance to the team on job objectives and mentor team members to achieve the expected performance standards.
• Plan for effective utilization of resources and exhibit complete ownership of the business.

Requirements:
Experience:

• Minimum 6-9 years of post-qualification relevant work experience within Banking and Financial Services industry.
• 4+ years of team handling experience & data management (preferable)
• Experience in KYC Onboarding/renewals handling Oceania Market.
• Global project and change management experience in Banking or Risk or Compliance domain are preferred. Education: Bachelor's degree or above Mandatory Skills:
• Candidates with good understanding of KYC for institutional clients
• Candidate should be proficient in Microsoft Office Suite software, with advanced skills in Excel, PowerPoint, Excel macros and Access.
• Lead and motivate a team of KYC analysts in a challenging environment and assist the team in facilitating greater efficiency and timely production of high-quality KYC profiles.
• Demonstrated experience in establishing strong credibility to build influential relationships with stakeholders to identify gaps and improvements within our process.
• Excellent communication and leadership skills, with the ability to communicate with people of all levels and cross-borders.
• Client focused and able to deliver on complex tasks.
• Ability to interpret complex changes in regulatory guidelines and assess impact.
• Excellent verbal and written communication skills, especially in writing risk assessment, good organizational and inter-personal skills.
• Ability to handle crisis situations and take appropriate / timely decisions.
• Ability to work well under pressure with high degree of accuracy.

Primary Responsibilities:

• Daily Production Workflow (Subject Matter Expertise on Onboarding & KYC)
• Coordinates with internal partners such as Front, Middle and Back Office staff to obtain required information and applicable documentation related to client on-boarding and KYC production.
• Initiates and completes high quality KYC files inclusive of data input, research and analysis.
• Identify data anomalies and assist on root cause analysis to minimize errors.
• Maintain detailed tracking of KYC file status and other customer record activities to ensure completion within required timeframes.
• Independently manage multiple simultaneous requests inclusive of customer data maintenance in a high-pressure work environment
• Promptly address queries and assist with problem-solving of matters received from applicable Bank personnel, remediate erroneous customer data.
• Identify, detect, or report suspicious activities in banking and finance services.

Ideal Qualifications:

• Minimum of 2 year prior experience in the field of Anti-Money Laundering in financial services industry with understanding of banking product and services
• Solid knowledge of KYC / AML and data governance policy and understanding of business activities, compliance/risk issues
• Solid understanding of business activities, compliance / risk issues
• Knowledge of business lines served, including correspondent banking and foreign financial institutions.
• Knowledge of and ability to identify, detect or report suspicious activities in banking and finance services.
• Knowledge of and ability to utilize tools, techniques, and processes for gathering data utilizing 3rd party tools such as Dun Bradstreet, LexisNexis, government registries, etc.
• Knowledge of various types of customers and ability to analyze customer activities, profiles and source information. Excellent attention to detail, organized approach and strong problem solving/facilitation abilities.
• Mature approach with excellent influential communication (verbal / written) skills.

Note: - Must have experience in New Onboarding of Clients.
Equal Opportunity Employer:
The MUFG Group is committed to providing equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, national origin, physical appearance, religion, gender expression, gender identity, sex, age, ancestry, marital status, disability, medical condition, sexual orientation, genetic information, or any other protected status of an individual or that individual's associates or relatives, or any other classification protected by the applicable law