Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Manager - Training
In this role, you will be responsible for all the activities related to F&A training & KM, which include:
Responsibilities
1. Understanding of Finance & Accounting with expertise in either one of the services lines - AP, OTC, RTR
2. Identify learning and knowledge gaps among associates during live operations, and analyze recurring themes to recommend targeted intervention
3. Leverage prior experience across F&A operations, transitions, training, and learning & development to build effective and scalable training programs or curriculums
4. Ability to work with a diverse set of stakeholders (customers, associates, operational leaders) to establish a robust knowledge management framework and deliver business impact
5. Understand training requirements for a new business and translate them into a training curriculum
6. Build accounting competency and technical know-how in the process
7. Should have the ability to use knowledge capture, retention and transfer tools
8. Preferably have working knowledge of ERP's (SAP, Oracle....)
9. Proficient in content creation and SOP documentation
10. Ability to take stand-up training sessions based on TNI on soft skills, domain
11. Ability to present in monthly/ quarterly reviews to internal and external clients
12. Should be competent in reporting & analysis
Key Skills

• Strong facilitation and communication skills
• Project management and stakeholder engagement
• Analytical mindset with data-driven decision-making
• Proficiency in Microsoft Office, especially Excel and PowerPoint
• Ability to work independently and manage multiple priorities

Qualification and Experience

• Bachelor's degree in Commerce, Finance, Business, or related field (MBA/PGDM preferred)
• 6-10 years of experience in Training and Knowledge Management roles, preferably in F&A BPO/SSC environment
• Solid understanding of F&A processes (P2P, O2C, R2R, FP&A, etc.)
• ERP knowledge like SAP, Oracle, PeopleSoft will be an added advantage
• Exposure to digital learning platforms (LMS, LXP) and KM tools (SharePoint, Confluence, etc.)

Experience in content creation, SOP writing, facilitation, and instructional design
Qualifications
Minimum qualifications

• Graduation

Preferred qualifications

• MBA/Masters in HR

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career -- Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required