Job Description

Job Category: MashreqBank:xefx82xa7 Ensure the seamless creation, delivery, and maintenance of the IT environment at MB India's Mumbai branch, focusing on infrastructure, networking, connectivity, IT and cybersecurity, and resolving everyday technical problems
xefx82xa7 Offer complete IT support to various bank departments, helping them deliver their products and services to the highest customer satisfaction. This role is responsible for professionally supporting the IT department, including daily tasks, PC support, updates, enhancements, and optimizing available resources.Responsibilities:xefx82xa7 Manage and provide end-to-end support for the branch's IT environment, covering infrastructure, networking, connectivity, IT and cybersecurity, daily problem-solving, and proactive engagement with stakeholders
xefx82xa7 Provide assistance for projects / initiatives from head office in terms of coordinating all required support activities from Dubai & India office.
xefx82xa7 Effective management of all regulatory submissions and regulatory web portals like Daksh, E-BRC.
xefx82xa7 Provide PC based software support to the India Branch Personnel ensuring timely service to ensure smooth operations.
xefx82xa7 Ensure that a maintenance agreement is in place for all computer hardware and software.
xefx82xa7 Ensure CCTV's, Server rooms and allied software & hardware are kept secure, updated and managed via proper contracting with Vendors as per Bank policies.
xefx82xa7 Support the Branch activities and provide secured physical facilities to the end users, ensure its upkeep and general administration
xefx82xa7 Support in in-depth vulnerability analysis along with remediation plan for MB India
xefx82xa7 Periodic updates and evidences of IT SOP, RCSA for MB India, Mumbai location.
xefx82xa7 Participate in BCP and DR drills for the branch.Mumbai Audits:
xefx82xa7 Lead Mumbai on all Internal/External and Central Bank related ensuring there are no unsatisfactory results.
xefx82xa7 Remediate findings from Audit in a timely manner and ensure closure of issue assurance with Audit teams as per the agreed action plan.Budget Management:
xefx82xa7 Co-ordinating and providing in yearly budgetary exercises for MB India, Mumbai branch.Vendor Management:
xefx82xa7 Effective vendor management, vendor identification, onboarding & performance management including initiation of bill/invoice/payable management.Information Security:
xefx82xa7 Effective engagement with stakeholders on all info security issues, ensuring timely remediation of identified issues.
xefx82xa7 Participate and support annual information security attestations of Mumbai branch.Qualifications:xefx82xa7 Having experience of 12+ years in the IT industry with 7-8 years banking experience
xefx82xa7 Strong vendor management skills and the ability to negotiate agreements.
xefx82xa7 Excellent communication and networking skills with the ability to develop relationships.
xefx82xa7 Excellent problem solving and troubleshooting abilitiesAbout Us:The leading financial institution in MENAWhile more than half a century old, we proudly think like a challenger, startup, and innovatorin banking and finance, powered by a diverse and dynamic team who put customers first.Together, we pioneer key innovations and developments in banking and financial services.Our mandate? To help customers find their way to Rise Every Day, partnering with them throughthe highs and lows to help them reach their goals and unlock their unique vision of success.Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.

Mashreq Bank