Job Description

Key Responsibilities:
Service Ownership & Operational Excellence

• Own delivery, support, and operational stability of SAP ECC Manufacturing modules (PP, PM, QM) ensuring uninterrupted support to plant operations and adherence to SLA/KPI targets.
• Implement ITSM processes tailored to the manufacturing domain, including incident triage, change management, root cause analysis, and problem prevention.
• Monitor batch jobs, interface stability, and transactional throughput across SAP ECC and connected systems like MES, MDM, and quality systems to minimize production disruptions.
• Oversee SAP system lifecycle management activities like patching, archiving, compliance checks, and documentation, ensuring audit readiness and system health.

Business Relationship Management

• Act as IT partner for Manufacturing, Operations, Quality, and Plant Maintenance stakeholders to ensure SAP ECC solutions align with business priorities and site needs.
• Engage regularly with plant leads and functional managers to capture evolving requirements around production planning, maintenance schedules, quality control, and material flows.
• Support strategic initiatives such as traceability, master data standardization, and manufacturing visibility by leveraging ECC, MDM, and connected systems.
• Ensure SAP supports critical shop floor processes such as BOM management, work order execution, downtime tracking, and maintenance planning.

Innovation, Automation & Transformation

• Identify opportunities to improve manufacturing efficiency and data transparency through better utilization of SAP ECC capabilities and automation via connected platforms.
• Drive digital transformation initiatives in areas like preventive maintenance, inline quality checks, and integration of ServiceMax for equipment lifecycle management.
• Lead Boomi-based integrations between SAP ECC, MDM, Salesforce, and external systems, ensuring seamless flow of production, asset, and material master data.
• Support adoption of standardized global manufacturing templates and KPIs across regions to ensure consistent reporting and performance management.

Vendor & Partner Management

• Manage relationships with vendors and support partners responsible for SAP ECC, plant-level systems, and Boomi integrations, ensuring SLA compliance and delivery excellence.
• Govern external teams through structured engagement models, project tracking, performance reviews, and escalation handling.
• Stay informed on SAP ECC roadmap, integration patterns, and domain-specific best practices to continuously evolve the manufacturing IT footprint.

• Basic Qualifications

Required Qualifications & Experience

• Bachelor's or Master's degree in Engineering, Computer Science, or related field.
• 8+ years of experience in SAP ECC with a strong focus on manufacturing-related modules (PP, PM, QM); experience in a lead delivery or application ownership role.
• Strong understanding of end-to-end manufacturing processes including production execution, shop floor control, quality inspections, and plant maintenance cycles.
• Exposure to MES systems and knowledge of manufacturing data flow between SAP and external production systems is preferred.
• Certified in ITIL, PMP, or similar frameworks with hands-on experience in change and release management.
• Experience leading cross-functional teams in a global manufacturing environment across onshore and offshore delivery models.

Preferred Characteristics

• Deep functional and technical understanding of manufacturing systems and SAP ECC configuration.
• Effective stakeholder management, particularly with plant leadership, operations, and global IT counterparts.
• Proactive, hands-on leader with a continuous improvement mindset and strong sense of ownership.
• Capable of balancing day-to-day operational needs with long-term system and process enhancements.
• Strong communicator who can simplify complex technical topics for business audiences and lead discussions across functions.

Skills Required