Job Description

Job Family Descriptor Drive regular operations maintenance of IT infrastructure applications and database including delivery of infrastructure projects Continously strive to improve security operations Provide 24 x 7 infrastructure and application support Drive incident problem change release configuration availability and capacity management with respect to IT Applications Infrastructure
Drive management of SLAs related to service requests incidents and business processes billing mediation etc Gather requirement from business and assist with creation of solutions to meet operational needs
Drive and monitor the Service Help Desk System SDP to ease resolution Deliver user documentation where required Quantify and analyze the service requests and incidents raised Liaise with the business to evaluate reduction of the no of tickets raised
Drive creation of standard reportsformats where possible Share periodic projects status with relevant stakeholders
Coordinate with the corporate security teams for all IT related security activities Monitor drive and track the compliance audit process for IT applications in coordination with the IT governance team on aspects such as SOX audits security audits on databases and software licenses
Maintain the global access management and corporate security policies and design Design and deliver online security policy and trainings Ensure adherence to companys Acceptable Use Policy AUP Liaison with internal and external clients to support and address all security and compliance matters Manage vulnerability assessments and network monitoring to uncover potential weaknesses Broad outline of the Role Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills