Manage and maintain the company's IT infrastructure including servers, storage, network, and cloud-based systems.
Ensure high availability of systems and minimal downtime.
Oversee hardware and software procurement and lifecycle.
2. Core Applications & Digital Platforms
Manage and support core lending/banking applications (e.g., LOS, LMS, CBS).
Coordinate with vendors and internal stakeholders for system customization and updates.
Oversee mobile apps, customer portals, and CRM tools.
3. Cybersecurity & Compliance
Implement and monitor cybersecurity policies to safeguard company data.
Ensure compliance with RBI/SEBI IT-related regulations and internal policies.
Coordinate IT audits, vulnerability assessments, and DR/BCP planning.
4. IT Operations & User Support
Ensure smooth day-to-day IT operations including helpdesk and user support.
Implement ITIL best practices for incident, change, and asset management.
Monitor system performance and resolve technical issues promptly.
5. Vendor & Project Management
Evaluate, onboard, and manage third-party IT vendors and service providers.
Lead technology projects like system upgrades, integrations, or migrations.
Track project timelines, budgets, and deliverables.
6. Data Management & Analytics
Oversee data governance, backup, and recovery strategies.
Support BI/reporting tools for MIS, analytics, and business intelligence needs.
7. Innovation & Strategy
Identify and recommend new technologies to enhance operational efficiency.
Collaborate with business heads to align IT solutions with business goals.
Drive digital transformation initiatives (e.g., paperless onboarding, automation).
Job Type: Full-time
Work Location: In person
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