Job Description

Additional Information

Job Number

25137253

Job Category

Information Technology

Location

Sheraton Grand Bengaluru Whitefield Hotel and Convt, Prestige Shantiniketan, Bengaluru, Karnataka, India, 560048

Schedule

Full Time

Located Remotely?

N

Position Type

Management

JOB SUMMARY

Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated property/properties. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes.

CANDIDATE PROFILE

Education and Experience

Required:

High school diploma or GED; 2-4 years experience in the Information Technology or related professional area.

OR
2-year degree from an accredited university in Business Administration, Information Technology, or related major; 2 years experience or related professional area.

Preferred:

System-related professional certifications desired.

CORE WORK ACTIVITIES

Managing Technology Needs within Budget Targets

Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.

Confirms that property/properties are in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.

Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices for their property/properties.

Conducts periodic inventories of applications and hardware; prepares reports as requested.

Confirms that technology assets are secured.

Complies with technology-related vendor contracts.

Building and Sustaining Relationships with Customers

Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.

Provides customer service to associates at dedicated property/properties.

Responds to inquiries from customers/vendors/peer group.

Provides detailed status reports as requested.

Verifying Client Technology Needs are Met

Assists in disaster recovery and business continuity as it relates to technology.

Provides technical guidance.

Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) and Request Center Processes.

Supports guest and associate internet access requirements.

Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.

Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.

Moves/adds/changes PCs/peripherals; migrating data when necessary.

Performs routine desktop backup as scheduled or directed.

Provides end-user support.

Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.

Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT and/or Vendor resources.

Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.

Pulls through support for corporate, regional and property initiatives.




At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.


When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing global team, and

become

the best version of you.