Job Description

Description Job Title: IT Manager Location: Hyderabad Reports To: Head of Technology \xe2\x80\x93 India / School Head of Admin
Position Objectives:

• Manage IT network and client systems as well as daily technical operations that meet and exceed the school\xe2\x80\x99s education and business technology requirements
• Support long term IT based educational programs that enhance the delivery of education services and development of the school community

Overview of Responsibilities: The IT Manager is responsible for managing and overseeing day-to-day implementation, to realize fault tolerance of key IT area. Support and maintenance in the following areas:

• Manage the procurement of IT systems.
• Lead the IT team in providing Help Desk services for Teaching staff and Students with IT based educational programs that enhance the delivery of teaching and learning.
• Prepare and manage the IT infrastructure budget and account for IT fixed assets.
• Coordinate IT infrastructure and support requirements with Academic IT Staff, and provide technical support for IT development projects in the Schools. Work closely with Academic IT Staff in management and control of teaching software purchases, databases, and configuration control of Staff Laptops.
• Provide technical support to national IT infrastructure projects for schools and new facility development ensuring consistency in implementation and policy.

The IT Manager is responsible for managing and overseeing day-to-day implementation, support and maintenance in the following areas: Network

• Direct daily maintenance to ensure maximum reliability and minimum service interruption
• Manage installation of required updates on infrastructure and client systems
• Maintain core services
• Recommend and implement changes and system enhancements to improve the network

Client platforms

• Set up, install and maintain desktops and laptops in the school
• Ensure standard configurations across the deployed systems
• Directly and with third party vendors manage the repair and servicing of equipment
• To seamlessly connect with the IT infrastructure in the new site, ensure the IT operation in the new site goes well

Software

• Ensure all software is properly licensed
• Manage the installation and upgrade schedules for educational and business software
• Provide technical support for school management, accounting and educational software
• Assist the teaching staff in identifying and integrating educational software available in India and internationally

IT security

• Ensure all LANs and VPNs are secure from both electronic and physical intrusion
• Review and maintain a proper level of access and password control
• Ensure data integrity through routine database scans
• Establish a disaster recovery plan
• Guarantee network data is backed up on a daily basis

Reprographics

• Work with third party vendors to ensure the reprographics equipment runs smoothly
• Provide technical support as needed

Audio/ visual equipment

• Maintain the school\xe2\x80\x99s inventory of audio/ visual equipment
• Assist in the installation and setup of equipment as needed

IT training and help desk support

• Provide training for both educational and business applications as needed
• Ensure proper procedures and staffing are in place to respond to teaching and admin staff requests in a timely manner
• Analyze problems, develop solutions, arrange preventive measures and maintain clear and consistent communications with internal customers on IT issues

New facility development

• With the Project Manager, develop IT infrastructure plans and budgets
• Prepare IT and telecom cabling plans
• Identify hardware and software requirements
• Manage purchasing, installation and servicing of equipment with third party vendors
• Conduct infrastructure and product testing
• Manage IT handover and acceptance procedures

General requirements

• Maintain an inventory of all IT, audio/ visual equipment and licenses
• Ensure consistent documentation of the operating environment
• Develop the annual IT plan and budget with the Head of Technology
• Evaluate and set standards for hardware and software
• Develop change management schemes that smooth the transition to new equipment and procedures earning speedy acceptance of new equipment and upgrades
• Perform general IT duties as required

The IT Manager holds primary responsibility within location for IT and IT related issues. Skills and Experience Required:

• Must have a minimum of 5 years IT systems and operations management experience including 3in the K12 education sector
• Minimum 3 years experience with IT infrastructure budgets and cost management
• Minimum 3 years experience supervising professional IT personnel
• Must be able to read, analyze and interpret computer hardware and systems management technical manuals and procedures
• Strong personal skills to communicate directly with end users in sometimes tense situations
• Bachelors degree in computer science, information systems or related computer field
• Strong to Fluent written and verbal English
• Strong initiative, integrity and good judgment
• Fast problem solving skills in new situations
• Ability to handle multiple tasks simultaneously

Core Technology Skills Required l Desire experience of leading and managing I.T. based projects and vendor management l IT systems and operations management experience l Microsoft Windows OS, Microsoft Server and related technologies l Network management experience including LAN/ WAN/ VPN l Open Directory and/or Active Directory management experience l Desire experience managing network policies and protocols including firewall configuration, content filtering, and related technologies