- As an integral team-member of the internal IT support team, you shall be responsible for ensuring the 'end user service' is timely and accurate on a daily basis. You will act as a technical support to set specific end-user service standards, contributing to improving the IT support by actively monitoring and responding to end users queries and establishing the best practices through the entire technical support process. You shall consistently and continuously identify areas of improvement, evaluate daily, weekly and monthly IT team's productivity and provide feedback to the appropriate internal teams and management on IT Infrastructure and Applications security. You shall also be providing outstanding first level technical support as well as assisting in planning out and building our IT infrastructure.
Key Responsibilities :
Manage the internal IT support team in our day-to-day IT operations, IT asset/equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack;
Providing end-user support to all staff-members and management of the company and implement standard office applications and best practices as it evolves with company needs
Ensure Licensing Management
Support onboarding / off-boarding employees on corporate systems
Create and update manuals and documentation
Management of Licenses of business technology and equipment.
Support the HR team with onboarding and offboarding of employees.
Train and enhance the help-desk customer support team.
Maintain and lead the company's internal technical support team.
Develop documentation on IT budget requirements, routine system operations, etc.
Plan and execute standard business technology and equipment checkups.
Build opportunities like workshops, training programs, etc., to enhance the team with skills.
Manage IT projects
Creating manuals for best practices and IT policies.
Specialized Knowledge & Required Skills :
Proven work experience as 'End user' services manager.
Advanced knowledge of Microsoft Office 365 (including SharePoint, Exchange Online, Azure AD, and Microsoft Endpoint Manager)
Exceptional customer service skills with a problem-solving attitude
Task-oriented and organized, experience managing a ticket queue and ability to prioritize
Team management skills, team player, can collaborate in a productive fashion
Able to troubleshoot a large variety of technical issues
Experience in remote support
Provide support to 'Windows 10' and 'Mac' users
Ability to work under pressure
Job Type: Full-time
Pay: ?25,000.00 - ?40,000.00 per month
Benefits:
Provident Fund
Shift:
Day shift
Application Question(s):
Do you have prior work-experience in an 'IT Helpdesk/Support role ?
Experience:
IT Helpdesk/Support: 7 years (Required)
Work Location: In person